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Job description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Call Handlers. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a Hybrid working position - 2 days work from home & 3 days will be spent in the Belfast office - in Dargan Crescent. First week will be training in-office - Full Equipment provided for home working.

Permanent position.

This is one of the best call handling roles on the market.

Salary

£23,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

Responsibilities

• First point of contact for our customers via inbound calls and other methods of communication.#
• Providing a great customer service experience.
• Direct, when appropriate to other departments to address the customer's needs.
• Accurately recording/logging interaction with customers and updating account information.
• Working with management to maintain best practices for efficient communication with customers.
• Address customer questions about new products, services, promotions

The Ideal Person

• Experience working in a similar role
• Strong communicator
• Positive individual
• Great telephone manner
• Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

A recruitment consultant mediates between a client company and a job-seeker to find a good fit between the two. The job contains an inherent sales component, as you are selling the client to the candidate and vice versa. Furthermore, you must operate as a salesperson when promoting your services to paying clients. A client pays for your ability to act on their behalf and find ideal employees for their opening.

As a recruitment consultant, you communicate with client companies and job seekers. If the candidate has a question surrounding the recruiting process, you liaise with the company to answer the job seeker's inquiry.

You also need to understand an employee's position in the client's company. The client depends on you to shortlist candidates and suggest the best fit. Therefore, you need to help them find reliable employees who can transform their business.

Many recruitment consultants work in human resources to gain experience. Your role has a strong sales component that differs from conventional sales jobs. You don't need to convince someone that they need your product. Clients and candidates are attentive to your work and are anxious to close a deal. With companies constantly searching for high-quality personnel, there is no shortage of work. Growth opportunities abound as there are levels to the recruiting field. A driven recruitment consultant will go from entry-level sourcing management to finding top executives for major corporations.

Job Types: Full-time, Permanent

Salary: £23,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Flexitime
• Life insurance
• Private medical insurance
• Referral programme

Schedule:

• Flexitime

Supplemental pay types:

• Performance bonus

Work Location: Hybrid remote in Belfast

Reference ID: CS - Vanrath