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Onboarding Manager

Here at Neilson Financial Services, we want to be number one in everything we do and that all starts with our exceptional onboarding program!

We are looking for a passionate learning & development expert to support and develop our ambitious new starters. From their very first steps into our sales & service environment to graduating as sales and/or service experts moving onto the calling floor - you will be there to guide them every step of the way!

Who We Are:

Neilson Financial Services is a global provider of Life Insurance, specializing in product development and customer experience, making the purchase of Life Insurance as simple as our customers demand it to be.

Our Neilson Values of Results Driven, Customer Focused and Team Spirited are embedded in the foundations of our culture and are part of the common integrity found in every Neilson’er.

What’s in it for you?

• A competitive salary with amazing incentives & rewards
• A sales environment with a real buzz, where we celebrate every success
• Good central location - just steps away from Windsor station
• A fast paced and diverse management and leadership role
• A pulsing sales environment where achievement is recognized business wide and in real-time
• Industry leading Sales CRM with automated pipeline and dialing capabilities supports better use of your time in coaching and supporting your team
• Exciting Reward and Recognition opportunities with monthly incentives for sales performance
• Quarterly Awards Events celebrating our collective and individual achievements across all business units

What You’ll Do:

• Responsible for the onboarding of new colleagues and successfully transitioning them into the main contact centre.
• Create a high energy environment to drive optimum results by engaging the team using team meetings, Buzz sessions and incentives.
• Completion and updating of weekly and monthly trackers, dashboards, reporting on business unit performance; taking accountability for team results.
• Conduct meaningful 1-2-1 sessions with Agents; include coaching and development plans and work with individuals to improve performance.
• Accountability for team and individual targets, mentoring and coaching to ensure KPI achievement.
• Implement and drive motivational incentive programmes to reward high performance and recognise success.
• When not leading a team of new starters, you will be expected to support the Training Manager in delivering sales excellence across our contact centres. This will require focused coaching and training of underperforming individuals and teams and leading new Sales initiatives.
• Live and breathe our core values, Customer Focused, Results Driven & Team Spirited!

Who are YOU?

• Experienced in building and leading teams and introducing new employees to a sales environment.
• Proven expert in sales and performance coaching.
• Dynamic individual with high energy to maintain a buzz on the sales floor.
• Expert in training delivery and understanding training needs and creating & implementing bespoke solutions.
• A high level of organisational & time management.
• Excellent communication skills, both written and verbal, with ability to build rapport and influence peers and stakeholders across the business.
• Works with integrity and gains trust of team members.
• Extremely knowledgeable in sales process and implementing effective sales tools.

So if you think you’ve got some amazing skills to offer us, and NFS feels like a place where you can belong we’d love to learn more about you.

Next steps: Once you have submitted an application, if successful, we will be in contact to arrange for you to come meet with us and get to know each other even better.