Call Centre & Online Customer Service Advisor Glasgow, Scotland
Job description
The Opportunity
Call Centre & Online Customer Service Advisor
Salary: Competitive
Hours: Monday - Friday 9am - 5pm
Location: Glasgow
At RSA our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. We are a proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe.
The role will be a hybrid working arrangement split between our Glasgow office and home.
The role will include initial training and support during which we will need you to be on site full time to ensure you are happy, confident, and performing in the role (minimum of 6 months).
Your Role
You will focus on delivering great customer experiences, achieving first contact resolution and actively listen to ensure good customer outcomes.
This role provides an exciting opportunity to educate our Direct Market & Broker customers through e-adoption strategies to get the most out of e-trading, to enable self-sufficiency.
We treat our customers as people, not numbers, and you will be at the forefront of this, offering any help, support, and guidance they need.
We provide necessary training, so you have all the tools at your disposal. As part of your role, you will be working on shift patterns with some evening and weekend work.
About You
Communication skills are crucial as is having a genuine desire to help our customers. The ability to listen and identify their needs, providing the best solutions, using professionalism and empathy is key.
Your attitude and approach to customers is more important than your experience. However, a background providing great customer service, showing an ability to think on your feet and operate with the customer in mind will put you in a great position to be successful with RSA.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you better a better work/life balance and an excellent flexible working mindset.
On top of that we also provide performance related bonus of up to 3.5% paid twice a year, insurance discounts (up to 40%), and pension contributions of up to 11%, looking after your wallet and your wellbeing.
We’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
About Us
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that, for most, home life is a priority, so we are happy to consider all our roles on a part-time or job-share basis. We are committed to hybrid-working so if you'd like flexibility in when, where, or how you work, we’d love to hear from you.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.
Job Type: Full-time
Work Location: Hybrid remote in Glasgow
Reference ID: UK000903
