Job description

About us

Majestic LDN is a small business in Newcastle. We are professional, creative and inclusive.

Our work environment includes:

• Modern office setting
• Company perks
• On-the-job training

We are looking for energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilising company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Responsibilities:

• Serve as a customer service representative and handle inbound calls.
• Provide support and advice to customers.
• Assist customers with ordering products and services as well as troubleshooting computer problems.
• Work with fellow employees to answer questions and provide support for troubleshooting problems.

Job Type: Full-time

Salary: £22,006.00-£25,800.00 per year

Benefits:

• Company events
• Free parking
• On-site parking
• Transport links

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Ability to commute/relocate:

• Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location: In person