Call Centre Agent Chester, England
KingKabs
Full Time
Chester, England
9.5 GBP HOURLY Today
Job description
About us
Collective group of Taxi and Chauffeur companies based around Cheshire West and Chester
Call centre staff required for immediate start in our Taxi Booking office. The role will provide a great opportunity to use excellent sales/admin skills, speedy data entry, excellent spoken English and a clear telephone and personal manner.
All necessary training provided.
Duties:
- Answering telephone calls
- Inputting details into our advanced computerised system
- Providing quotations to customers
- Dealing with bookings and enquiries
- Dealing with customers
- Delivering a high level of customer service at all times
Key skills and competencies required:
- Must have excellent communication skills and have a professional manner
- Good written communication, computer skills
- Good geographical knowledge of Chester & surrounding areas preferred
- Able to work variable hours including evenings & weekends
- Experience in a call centre or sales is preferred but not essential as full training will be provided
- Ability to work under pressure
- Excellent customer service skills
- Flexible work ethic polite manner and well spoken
- Self- motivated
- Good time keeping
Job Types: Full-time, Part-time, Permanent
Salary: From £9.50 per hour
Benefits:
- Company pension
- Free or subsidised travel
- Free parking
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Yearly bonus
COVID-19 considerations:
Social distancing/ spacing in offices.
Cleaning station at start and end of shifts.
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
