Call Centre Agent Glasgow, Scotland
Job description
About us
Above Debt Limited is a small business in Glasgow. We are professional.
Our work environment includes:
- Modern office setting
We are looking for a Call Center Representative to join our team. The successful candidate will be responsible for answering incoming customer calls, providing excellent customer service, and resolving customer inquiries in a timely manner. The ideal candidate will have strong communication skills, a friendly and professional demeanor, and the ability to multitask in a fast-paced environment. This is an excellent opportunity for someone who is looking to develop their customer service skills and grow with our company.
Responsibilities:
- Respond to customer inquiries in a professional and courteous manner.
- Provide customers with accurate information and solutions to their inquiries.
- Maintain customer records in a secure database.
- Handle customer complaints and escalate issues as needed.
- Utilise problem-solving skills to resolve customer issues.
- Provide feedback to management on customer service issues and trends.
Job Types: Full-time, Permanent
Salary: From £10.42 per hour
Benefits:
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Experience:
- B2B sales: 2 years (preferred)
Shift availability:
- Day shift (required)
Work Location: In person
Expected start date: 01/07/2023
