Call Centre Advisor - Outbound - Business to Business - WFH Remote
Job description
Inspiro is one of the UK’s largest training providers offering government funded Apprenticeships and providing work-based learning in a number of industries.
As a Work From Home Call Centre Advisor we are looking for individuals who are passionate about delivering exceptional customer service whilst meeting agreed targets through gaining interest in Apprenticeships – a key government focus. As this role is phone based, you will need to be an excellent communicator. This provides a great opportunity for someone looking to enhance their sales skills further. Your day to day responsibilities will include:
Responsibilities
- Work towards daily, weekly and monthly targets, seeking to achieve and exceed individual and team targets to generate interest in Apprenticeships across sites classed as – National Accounts, Account Management or New Business through outbound calls as well as issuing emails and promotional materials to interested employers with timetabled follow up calls
- Ensure compliance to Contact Centre procedures and processes
- Ensure excellent customer service provision through quality KPIs
- Having an excellent understanding of the products in order to provide customers with a knowledgeable service.
For the position of Call Centre Advisor we are looking for the following experience:
- Previous experience in a customer focused environment
- Ideally phone based customer and/or business to business experience
- Excellent communication skills
- Proven ability to meet individual sales and quality KPIs
- A positive ‘can-do’ approach
- An Organised approach to daily activities
- Ability to be creative in thought processes
- Works well as a team member
Salary & Benefits
Salary of £21,356
Plus bonus scheme £500 per month OTE
No weekend or evening work
Work From Home
25 days holiday plus Bank Holidays
Contributory company pension scheme
Flexible benefits available
The Company
Inspiro is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job Type: Full-time
Salary: £21,356.00 per year
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Experience:
- customer service: 1 year (required)
Work Location: Remote
