Call Centre Advisor Stratton Saint Margaret, England
Job description
Call Centre Advisor - Swindon
This is an exciting opportunity available for a Call Centre Advisor to join our team in Swindon. Joining us on a full time, permanent basis working 39 hours per week, you will receive a competitive salary of £20,600 with an OTE upwards of £30,000 specialising in the retail of quality home furnishings at affordable prices. Every employee is committed to offering the absolute best service, and our aim is to help every customer find the perfect furniture for their home. Our growth is thanks to our commitment to a unique way of furniture retailing. In modern life, we all expect quality products, fantastic prices, and customer service that’s second to none.
You will be required to work most weekends and Bank Holidays.
About the role:
As a Call Centre Advisor you will achieve maximum sales and profitability, both individually and at company level by presenting merchandise to the highest standard possible and ensuring customer needs are fully met. You will also project a professional personal image. To take responsibility for self-development and present innovative ideas.
What's in it for you?
- Generous staff discount
- Competitive holidays plus an extra day for your birthday and 8 days bank holiday
- Contributory pension scheme
- Supportive team culture
- Online health portal
- Employee Assistance Programme
- Membership to Hapi Benefits, a rewards site providing a wide range of discounts and offers
- Great working environment
- Training, development, and ongoing support
- Great opportunities for quick progression through internal career paths
Key responsibilities of our Call Centre Advisor:
- Answering all inbound phone calls with a positive and engaging manner
- Converting initial enquires into sales by listening to our customers and matching products to their requirements
- Communicating with existing and potential customers, ensuring they are aware of our bespoke services and products
- Meeting individual targets and contributing to team targets
- Managing your own diary to follow up on potential customer leads
What we are looking for in our Call Centre Advisor:
- Previous contact centre experience, ideally from a sales background
- Experience of working to targets and KPI’s
- Strong ability to actively listen and identify windows of opportunity to sell/upsell
If you’re looking for a new challenge, apply now and we will be in touch with the next steps towards your new career!
