Call Centre Admin

Call Centre Admin Coventry, England

ScS Upholstery
Full Time Coventry, England 16309 - 18125 GBP ANNUAL Today
Job description

Description


We are looking to recruit a Call Centre Admin to join our Central Arranging Team.
You will be part of the voice of ScS, giving our customers a great experience and helping with any enquiries.
What’s the opportunity?
As part of the Central Arranging team, you’ll be responsible for ensuring that incoming telephone calls and emails are answered in a professional and timely manner supporting all departments with KPI’s. This will involve administration of customer service requests received via email and phone, efficiently taking inbound and outbound calls.


Key Responsibilities


  • Administration/coordination of customer service requests received via email and phone, efficiently taking inbound and outbound calls.
  • Carry out administration on reports required
  • Assisting with customer issues/Queries
  • Ensure that incoming telephone calls and emails are answered in a professional and timely manner supporting all departments with KPI’s
  • Being a team player and using initiative to help the team when prioritising tasks
  • Dealing with delayed orders, container delays/vehicle breakdowns etc and handling the customers in a sensitive and understanding manner
  • Using the dynamics system to review customer accounts and book the deliveries, using either telephone call or text message.
  • Handling complaints in a friendly, empathetic way and making sure you become accountable for that customer
  • Provide support to the management team by delivering the best performance you can in line with objectives and SLA's

Skills, Knowledge and Expertise


  • Highly self-motivated, proactive, personable team player
  • Good working knowledge of Microsoft Office products (Excel, Outlook and Word)
  • Conscientious, high attention to detail with ability to see tasks through to completion
  • Effective communication
  • Demonstrates the importance of customer service
  • Demonstrates organisational skills to manage time effectively, meeting objectives and deadlines
  • Good communication skills both written and verbal
  • Copes well under pressure whilst working to tight deadlines

What’s in it for you?


  • Competitive salary
  • Generous Staff Discounts on our beautiful Sofa, Carpets & Furniture range
  • Terrific discounts from major High Street retailers and holiday companies, gym membership discounts and much more.
  • Employee Assistance Programme (EAP)
  • Long service annual leave benefits
  • Cycle to work scheme
  • Share incentive plan (S.I.P)
  • Career Progression
  • Company Pension Scheme
  • Life Assurance

About ScS

We are one of the UK’s leading sofa and carpet specialists, and you can find us on numerous retail parks all over the country.
We have 99 retail stores, serviced by 9 distribution centres, a Digital Hub based in Coventry and a support centre based in Sunderland. For over a century, ScS has been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice. Our primary product focus is in retailing sofas, flooring and dining, helping customers to create the home they’ll love and that’s where you come in…

Call Centre Admin
ScS Upholstery

https://careers.scs.co.uk/
Sunderland, United Kingdom
Steve Carson
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Public
Home Furniture & Housewares Stores
1890
Related Jobs

All Related Listed jobs

In Reach Team Administrator
Berkshire Healthcare NHS Foundation Trust Reading, England 28407 - 34581 GBP ANNUAL Today

This will include liaising with a number of stakeholders to ensure measures are in place to facilitate a safe discharge and have an overview and understanding

Inspector, Quality - Night Shift
Stryker Belfast, Northern Ireland 11.62 GBP HOURLY Today

Under general supervision, the Quality Inspector will perform inspection and testing activities of product in the incoming receipt, manufacture, packaging and

Workshop Supervisor
Carbon60 Global Southampton, England 36000 - 40000 GBP ANNUAL Today

Manage all aspects of a project from tendering stage to completion as required * Take responsibility for Quality and ESH on projects including producing RAMS,

Retail Assistant (Opticians)
Boots Livingston, Scotland Today

You are able to build rapport with customers, welcoming them into our store with a big smile. Building great rapport with customers by listening and

Hotel Night Porter
Holdsworth House Hotel Halifax, England 8 - 11 GBP HOURLY Today

You will be responsible for the safety and security of the building during the evening, required to assist guests with any enquiries as well as the preparation