
Call Centre Admin Coventry, England
Job description
Description
We are looking to recruit a Call Centre Admin to join our Central Arranging Team.
Key Responsibilities
- Administration/coordination of customer service requests received via email and phone, efficiently taking inbound and outbound calls.
- Carry out administration on reports required
- Assisting with customer issues/Queries
- Ensure that incoming telephone calls and emails are answered in a professional and timely manner supporting all departments with KPI’s
- Being a team player and using initiative to help the team when prioritising tasks
- Dealing with delayed orders, container delays/vehicle breakdowns etc and handling the customers in a sensitive and understanding manner
- Using the dynamics system to review customer accounts and book the deliveries, using either telephone call or text message.
- Handling complaints in a friendly, empathetic way and making sure you become accountable for that customer
- Provide support to the management team by delivering the best performance you can in line with objectives and SLA's
Skills, Knowledge and Expertise
- Highly self-motivated, proactive, personable team player
- Good working knowledge of Microsoft Office products (Excel, Outlook and Word)
- Conscientious, high attention to detail with ability to see tasks through to completion
- Effective communication
- Demonstrates the importance of customer service
- Demonstrates organisational skills to manage time effectively, meeting objectives and deadlines
- Good communication skills both written and verbal
- Copes well under pressure whilst working to tight deadlines
What’s in it for you?
- Competitive salary
- Generous Staff Discounts on our beautiful Sofa, Carpets & Furniture range
- Terrific discounts from major High Street retailers and holiday companies, gym membership discounts and much more.
- Employee Assistance Programme (EAP)
- Long service annual leave benefits
- Cycle to work scheme
- Share incentive plan (S.I.P)
- Career Progression
- Company Pension Scheme
- Life Assurance
About ScS
