call center representative Birmingham, England
Job description
Role type: Full- time, permanent
Location: Birmingham (hybrid working model)
Start date: August, 2023
About Us
As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.
We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment we are looking to recruit an Access Support Manager on a full time, permanent basis, based in Birmingham.
Job Purpose
To support the Network Access Manager with track and depot access management, ensuring that West Midlands Trains is contractually compliant with all station access regimes, completion of Station and depot Changes, to support the commercial interests of the business through the management of the Qualifying Expenditure (QX) and Long-Term Charge (LTC) processes.
What does the job involve?
- Management of Station Change process on behalf of WMT, including preparation of Station Change proposals to support the wider WMT business and managing responses to incoming Station Change proposals from external parties via consultation with internal stakeholders.
- Preparation of Depot change proposals to support the Network Access Manager.
- Management of station lease agreements and lease plans with Network Rail and other third- party landlords.
- Management of Station Access Agreements and Station-specific Annexes for our entire portfolio of Stations.
- Management of QX and LTC regimes including preparation of offers, responses and negotiation with Network Rail and other TOC SFOs.
- Financial management of invoicing for QX, LTC, station lease charges and other ancillary station-related costs.
- Manage Charter Train station access requests with appropriate invoicing where necessary.
- Process depot Threshold Claims with Network Rail.
- Preparation of Minor Modification proposals to support the wider WMT business and managing responses to proposals from external parties.
What skills and experience do I need to do the job?
- Excellent knowledge of Station Access Conditions and the Station Change process.
- Excellent knowledge of Qualifying Expenditure and Long-Term Charging regimes and charging principles.
- Good understanding of other Regulatory access frameworks.
- Excellent attention to detail and numerical skills.
- Strong negotiation skills, ability to scrutinise and challenge to deliver measurable improvements from Network Rail and other suppliers.
- Ability to develop close working relationships with other functions and external stakeholders and suppliers, including legal partners when necessary.
- Excellent written and verbal communication skills and the ability to provide clear advice to senior managers on specific station-related policy and procedures.
- Ability to work independently when required, self-motivated with strong time management skills.
What are the salary and benefits?
- Salary up to £40,000 depending on experience
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Discounted international train tickets
- Generous pension scheme
- Annual cycle to work scheme
- Discount, savings and cashback scheme from top retailers
- Health and wellbeing schemes and discounts
- Career development opportunities
Due to the volume of applications, we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
