call center representative Birmingham, AL
Job description
Work Schedule: Full TIme, Monday - Thursday 8:30am - 5:30pm, Friday 8am - 5pm
Work Location: Fully Remote
Employee is required to work remotely after initial orientation.
Under general supervision and according to established policies and procedures, the Access Center Representative is responsible for accurately and efficiently answering and completing calls that are received from patients, their caregiver, relatives and other members of the healthcare team while providing the highest level of customer service. This involves scheduling patient appointments, prioritizing patients’ health problems according to their urgency, educating/advising patients and making safe, effective decisions under the direction of the patient’s physician. Excellent customer service skills coupled with enthusiasm and compassion is required.
About UAB Medicine
Located in Birmingham, UAB Medicine is one of the top academic medical centers in the United States and Alabama’s largest single-site employer. In addition to providing health care services for more than 1.6 million patients annually, we are committed to educating medical professionals and advancing medical science through research. UAB Medicine is anchored by UAB Hospital, which has been named one of U.S. News & World Report's Best Hospitals, ranked as America’s No. 1 Best Large Employer in 2021 by Forbes magazine, and among the 150 Top Places to Work in Healthcare by Becker’s Hospital Review, and we received a Top Ten Consumer Choice Award from National Research Corp.
UAB Medicine was recognized as a Magnet-designated organization for the fifth consecutive time by the American Nurses Credentialing Center Magnet Recognition Program® and is only the 21st hospital worldwide to receive this designation five consecutive times. UAB Medicine also was designated a Health Care Equality Leader by the Human Rights Campaign Foundation for demonstrating leadership in LGBTQ health care and employment. We offer a competitive benefits package, 100% tuition assistance at UAB, and an exciting atmosphere for starting or growing your career.
EDUCATION AND EXPERIENCE:
Position requires a high school diploma or equivalent. Business Office Education or similar coursework desired. College degree or relevant coursework may substitute for part of experience requirement. Must consistently meet or exceed all MSO/IDX standards set by organization.
Must: (1) Attend all required course work assigned by management; (2)possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation.
Employee must provide:
- High speed internet access
- Dedicated, secure and safe work space
- Noise-free environment to take patient calls
TRAITS & SKILLS: Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
