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• Provides call coverage to all satellite offices as needed
• Serves as main office operator

• Processes incoming and outgoing faxes
• Monitors and maintains main office fax machines
• Reports problems to The Call Center Team Lead
• Other duties as assigned

• Exhibits excellent written and verbal skills.
• Utilizes assertive communication skills in addressing concerns or problems.
• Participates as a member of organization/institutional committees as requested.

• Able to conceive innovative strategies and ideas for the center, exhibiting “out of the box” thinking.
• Performs job duties effectively with minimal direction.
• Initiates new ideas and projects that enhance patient care or other aspects of services and care.

• Serves as a team member among co-workers and peers.
• Participates in TCCC activities that enhance patient care and work surroundings.

Patient Privacy

• Participates in assuring that all personally identifiable healthcare information of the patient will be maintained confidential.
• Assures that any oral or written disclosure of personally identifiable healthcare information should be minimum necessary to serve the purpose of performing quality care to the patient.
• Understands any disclosure outside payment, treatment, or healthcare operations requires written patient authorization in each instance.

• Skill in operating telephone communication systems
• Ability to read, understands, and follows oral and written instruction.
• Ability to handle stressful situations and react calmly
• Ability to establish and maintain effective working relationships with staff
• Ability to communicate clearly and effectively orally and in writing.
• Ability to excel in an environment of constant change, problems and unexpected interruptions, where extreme pressure to deliver results is expected.
• Skills in establishing and maintaining effective working relationships with physicians and non-physician support staff.
• Knowledge of computer systems and applications.
• Working knowledge of Clinical IT applications.
• Consistently arrives at work, on time and completes all tasks within established time frame.
• Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.
• Flexibility and ability to adjust to a constantly changing work environment
• Adheres to clinic’s policies and procedures.

• High School Diploma required; post high school education preferred.
• Scheduling experience and multiline phone system experience required.