call center representative Orland Park, IL
Job description
Competitive Pay & Benefits Discussed in Interview
Providing compassionate care delivered reliably and efficiently, Elite Ambulance has emerged as a leading ambulance service in the Chicago area. Led by a management team with more than 65 years of ambulance and healthcare industry experience including prior ownership of the largest private ambulance service in Illinois, our mission is to provide a distinctive brand of "Elite Care" reliable responsiveness, expert medical assistance, flexibility and extensive resources beyond the call delivered by a team of caring professionals.
This is an entry level position responsible for answering and entering into the system all phone, electronic, or faxed requests for emergent and non-emergent transportation by ambulance and non-emergency vehicle. In addition to providing service to hospitals, nursing facilities, and private individuals, this position is responsible for answering 911 calls for the areas serviced by Elite Ambulance. Emergency Medical Call Takers provide pleasant and professional service at all times, and perform tasks accurately and efficiently to provide exemplary customer service.
Responsibilities
- Answer, screen, and direct calls for entire company
- Distinguish the need for emergency transportation
- Pre-arrange transport for facilities while determining the level of care needed for the patients
- Arrange specialty and critical care transportation
- Provide information and assistance for customer service inquires as needed
- Communicate with multiple departments and EMS personal
- Provide supportive information to customers to assist them in arranging appropriate transport
- Develop effective solutions for customer service issues
- Other duties as assigned
Qualifications
- Pleasant, professional phone manner
- Detail oriented
- Typing skills of 30 wpm or better
- Ability to excel in high-stress environment
- Adapt to frequently changing policies
- Ability to learn policies and procedures for facilities and recognizing when to apply them.
- Medical background a plus
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Dispatching: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
About Elite Ambulance
CEO: Rhonda Rangel-Vandenberg
Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Company - Private
Website: www.eliteamb.com
Year Founded: 2010
