call center representative

call center representative Remote

BroadPath Healthcare Solutions
Full Time Remote 43680 - 12.04 USD HOURLY Today
Job description

Call Center Supervisor

Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey - don’t just take it from us - become a part of BroadPath today and experience our Culture of Constant Connection! BroadPath is immediately hiring a Call Center Supervisor to work from home, we want you! Our Call Center Supervisor is responsible for providing guidance and support to member services representatives handling outbound interactions.

Responsibilities

  • Accountable for the daily, weekly, and monthly activities of all team members.
  • Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met.
  • Ensures compliance with policies, procedures, and state and federal regulations.
  • Monitor performance and provide coaching and feedback to team members.
  • Assists the team with escalated calls as needed.
  • Monitors team chat to answer questions and discuss project priorities with the team.
  • Assist Workforce Management in developing and managing schedules.
  • May be managing local and remote team members.
  • Monitor and evaluate teams calls on a daily/weekly basis.

Qualifications

  • Minimum of one year of recent experience as a call center supervisor (preferably managing a healthcare member services team).
  • Experience managing employee performance including coaching to call center metrics.
  • Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.).
  • Experience with support channels including telephone, email, and chat.
  • Excellent verbal and written communication skills.
  • High school diploma or equivalent.

Preferred System Qualifications

  • Microsoft Office
  • Pecos
  • MCS

Our Call Center Supervisor will love the following benefits & perks!

  • Pay Rate/ Salary $21 Hourly
  • Invitation to join our Inclusivity, Diversity, Equity, + Action Committee
  • Access to BroadPath’s PTO, Paid Holidays, and Our Major Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our 401K and our one of a kind “Bhive Kit;” which includes a camera that allows you to join our Connected Culture!
  • Uncapped Employee Referral Program & Weekly Pay

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off

Work Location: Remote

call center representative
BroadPath Healthcare Solutions

www.broad-path.com
Tucson, AZ
Don Hubman
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
HR Consulting
2008
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