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Job description

Call Center Supervisor

Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey - don’t just take it from us - become a part of BroadPath today and experience our Culture of Constant Connection! BroadPath is immediately hiring a Call Center Supervisor to work from home, we want you! Our Call Center Supervisor is responsible for providing guidance and support to member services representatives handling outbound interactions.

Responsibilities

• Accountable for the daily, weekly, and monthly activities of all team members.
• Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met.
• Ensures compliance with policies, procedures, and state and federal regulations.
• Monitor performance and provide coaching and feedback to team members.
• Assists the team with escalated calls as needed.
• Monitors team chat to answer questions and discuss project priorities with the team.
• Assist Workforce Management in developing and managing schedules.
• May be managing local and remote team members.
• Monitor and evaluate teams calls on a daily/weekly basis.

Qualifications

• Minimum of one year of recent experience as a call center supervisor (preferably managing a healthcare member services team).
• Experience managing employee performance including coaching to call center metrics.
• Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.).
• Experience with support channels including telephone, email, and chat.
• Excellent verbal and written communication skills.
• High school diploma or equivalent.

Preferred System Qualifications

• Microsoft Office
• Pecos
• MCS

Our Call Center Supervisor will love the following benefits & perks!

• Pay Rate/ Salary $21 Hourly
• Invitation to join our Inclusivity, Diversity, Equity, + Action Committee
• Access to BroadPath’s PTO, Paid Holidays, and Our Major Medical Plan starting first of the month after 60 days of employment. After one (1) year of full-time employment, you will receive access to our 401K and our one of a kind “Bhive Kit;” which includes a camera that allows you to join our Connected Culture!
• Uncapped Employee Referral Program & Weekly Pay

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: Remote