Call Agent - Band 2 Warwick, West Midlands, England
Job description
Mental Health Access Hub - Call Agent
Vacancies in Warwick
Full or Part Time: Full time 37.5 hours and 20 hours part time hours
The Mental Health Access Hub is looking for an enthusiastic and self-motivated people to join our teams.
We are a 24 hour, 7 days a week service and we are operational 365 days per year including Bank Holidays, Christmas and New Year.
This post requires working evenings and weekends, to cover calls, referrals and administration work out of hours.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
At Coventry and Warwickshire Partnership NHS Trust (CWPT) we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
At CWPT we put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others. We have an extensive wellbeing package to support our staff both in and out of work and we offer generous annual leave entitlement. With excellent training and development opportunities, we believe in growing our talent to be the best they can be and strive to promote from within the organisation. We listen to the feedback of our staff and service users, to ensure everyone has a voice and is recognised and valued for their contribution.
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.
You will be working with the Mental Health Access Hub - which is the Front door services into mental health services in Coventry and Warwickshire. This service will accept and process all of the referrals sent to Secondary Care Mental health services.
Specifically the role supports the call handling, admin processes and worklists for the Mental Health Access Hub.
You will adhere to procedures and processes within service timescales, whilst operating within a busy and demanding environment.
The essential requirements include a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. The successful candidate will be educated to GCSE level, keyboard and IT skills are essential, with experience of Word processing, excel data entry & email.
For the most efficient way to apply for this post please apply on line. Applications are automatically forwarded to the recruitment team from the website.
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
