Cabin Crew Support Manager Heathrow, England
Job description
At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are.
Our Crew Success Hub team are the core of the cabin crew management organisation and lead the support, development and performance of our crew. The team’s success relies on having the right tools and information at hand, all the time. Our numerous systems reach across IFCE and beyond and its vital that our service partners understand the needs of our crew and our business and can adapt and reflect accurate information, flowing freely and efficiently.
The Crew Success Partner (Cabin Crew Support Manager) role supports the management of all cabin crew, delivering a consistent, clear and engaging experience for our cabin crew, enabling them to perform their roles efficiently for our customers.
This role also is integral to optimising the customer experience, delivering recognition, development, wellbeing support and management of performance, attendance and conduct for our 12,000 plus Cabin Crew on a shift basis, 7 days a week coverage.
Our award-winning cabin crew proudly bring our customers the best service in the skies, and the Crew Success Hub is there to support, value and enable our cabin crew team to deliver for our customers.
We’re looking for new talent to join our trusted and engaging Crew Success Partners Team who are there for our colleagues when they need us.
We use insights and guiding principles to focus on what matters most, delivering solutions in the moment and tailoring our approach for our diverse cabin crew team.
Your impact on British Airways will be rewarded with a competitive rewards package (including shift pay) plus the opportunity to develop and progress your career in many directions.
It’s a hugely rewarding role and if you feel:
- you have strong communication skills
- are creative when finding solutions and able to priorities your tasks in an operationally challenging and changing environment
Then we would like to hear from you.
FAQs
The recruitment processes
If successful at application stage, a telephone interview will follow before being invited for face-to-face assessment at our Head Office, Waterside. We are aiming to complete the recruitment process by mid-March, and we will share everyone’s outcome by then.
Initial training
You will attend a 6-day induction. Additional support mechanisms are in place to guide you through your first 2 months in role and you will be aligned to a mentor.
Crew Success Partner working hours
Our operational hours are 05:45-22:15, 7 days a week. The role works on a 6 on 3 off, 8 hours shift pattern.
Working locations
The role is based across our head office at Waterside, Heathrow Airport and hybrid working.
Shift Pay
The role is on a shift basis, 7 days a week, 6 days on and 3 days off which includes bank holidays and weekends. There is a separate payment made in addition to the yearly salary which is a shift pay which covers working earlies, lates, weekends and Bank Holidays. In addition to shift pay, addition lieu days are allocated as this is a shift role which includes working bank holidays.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.
We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
