Cabin Crew Supervisor - City Cruises UK

Cabin Crew Supervisor - City Cruises UK London, England

City Cruises
Full Time London, England 28080 GBP ANNUAL Today
Job description

This is a full time (45 hours per week), permanent position - salary £28,080 per annum

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole and York.

As a Customer Service Supervisor, you will bring creativity, excellent customer service and selling skills to our team. In return we are keen to support you in developing your career in the tourism industry and provide you the opportunity to be part of an active social culture and a great team! If this role sounds right for you, please get in touch!

Purpose of the role:

Supervise the retail sales and customer service delivery across the City Cruises fleet. Ensure that the cabin crew staff are working to deliver the customer experience in line with company training, merchandising products to company standards, selling to meet revenue budgets and delivering excellent service to our customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • On the job training and supervision of cabin crew to ensure the correct use of Standard Operation Procedures on a daily basis.
  • To ensure that the onboard facilities comply with all relevant legislation relating to health and safety, food hygiene regulations and licensing legislation.
  • Support staff in resolving issues and discrepancies during the shift and reporting any unresolved issues to management.
  • Issue instructions each day and assign duties to cabin crew. Monitoring and observing cabin crew carrying out these duties as expected by the Food & Beverage department.
  • Demonstrate best practice is sales and customer service techniques and ensure the effective supervision of all team members on your shift
  • Observe and evaluate cabin crew performance. Offer advice and recommendations for improvements. Highlight training needs to Food & Beverage department.
  • Supervise the preparation of the vessel, making sure that the retail area, cabin and facilities are clean and presentable before departure and throughout the service.
  • Supervise cabin crew in their support of the boat crew.
  • Provide all the service required as a member of the cabin crew during each shift.
  • Audit paperwork and checklists to ensure compliance with company procedures and regulations.

REQUIREMENTS & QUALIFICATIONS

Educational Level/Qualifications

  • Educated to GCSE level or equivalent

Experience/Knowledge

  • Proven experience within Customer Services in a customer facing role
  • Supervised a team
  • Experience working with retail sales

Personal Skills

Required:

  • Perform great customer service
  • Act with integrity at all times
  • Approach everything with integrity with what you do
  • Deliver excellence through profit, customer satisfaction and living our City Cruises values
  • To be flexible in carrying out your duties at any of the company’s locations, offices or departments and fulfil other tasks that fall within your post as required

Job Type: Full-time

Salary: £28,080.00 per year

Benefits:

  • Discounted or free food

Schedule:

  • 12 hour shift
  • Day shift
  • Weekend availability

Application question(s):

  • Do you have experience of supervising a team?

Experience:

  • customer service: 3 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location: One location

Cabin Crew Supervisor - City Cruises UK
City Cruises

www.citycruises.com
Rotherhithe, United Kingdom
$5 to $25 million (USD)
51 to 200 Employees
Company - Private
Related Jobs

All Related Listed jobs

Health Care Assistant
Northcare Scotland Glasgow, Scotland 11.25 GBP HOURLY Today

The care home is known for its warm, homely, non-institutional atmosphere and uncompromising standards of care. *Rewards: Refer a Friend scheme with rewards*.

NORWICH - Van Driver/ Removals Porter
Custom Movers Norwich, England 9.5 - 12 GBP HOURLY Today

At least 3 years experience driving a commercial vehicle. Cat C driving: 3 years (preferred). Arrive on time at the pickup point and spend the day as a porter

Junior Research Laboratory Technician (Part Time)
University of Cambridge Cambridge, East of England, England 21761 - 22630 GBP ANNUAL Today

The University offers employees a wide range of competitive benefits, from health care cash plans to childcare, a cycle to work scheme, to shopping and

Customer Service – Senior Personal Banker
Royal Bank of Scotland Motherwell, Scotland 25501 GBP ANNUAL Today

Completing outbound care calls to customers to grow and maintain the relationship. Youll proactively support customers, helping them realise the full benefits

HR Contact Centre Consultant
Sarah Harvey Holdings Coventry, England 16.9 - 22.17 GBP HOURLY Today

The successful applicant must have experience in HR dealing with employee queries. You will be a confident communicator with experience of dealing with all