C&B Supervisor Birmingham, England
Job description
Working with us provides great benefits, including:
- Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
- Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
- 50% off Food Beverage at all our Hotels FB Venues
- Spa Discounts at our venues with a Spa
- Retail, Cinema Leisure Discounts
- Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
- Monthly ‘Star of the Month’ Awards
- Long-service Awards, that start after 1 year of service
- ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
- Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
- Pension Scheme
- Other incentive programmes that run throughout the year
About the role…
You will supervise coordinate all ‘on the floor' operational activities in relation to the Conference Banqueting Department. You'll support with the leading and training of all team members and be responsible for delivering exceptional customer service whilst ensuring that the operational delivery of the client's event runs without a hitch and too the agreed specifications. Types of events you will be running will range from small family gatherings to large weddings, parties or exhibitions.
About you…
- You'll have great leadership skills
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Strong communication skills through a variety of means
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy – great at managing one’s own time and the time of the team. This role will include early starts and late finishes to meet the needs of our guests
- Ability to stay calm and work under pressure
About us…
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
The BCEC offers a versatile mix of event spaces ideal for conferences, exhibitions, board meetings, award dinners, networking and charity events. Most of our function space is fully-flexible and interconnecting and can comfortably accommodate a large scale conference for up to 1,000 delegates with ample breakout space for seminars, training sessions and refreshments.
Benefits:
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Cairn Academy' Training Development Opportunities
Uniform
Cycle 2 work scheme*
IHG Staff Rate Scheme
IHG Friends Family Rate
(* Applies to positions above minimum wage)
