Butler London, England
Job description
The Peninsula London is pleased to announce that we are seeking a Butler that will report to the Guest Experience Manager. This role is responsible for the complete guest journey for the theme suite guests, to ensure impeccable service, with a focus on a heartfelt welcome, weightless and waitless experiences, exceptional selections for each guest, the invisible touch and bespoke sense of home. We aim to ensure that all people feel like they belong and can have the ultimate experience, service with the personalised and attentive dedicated team to look after them.
- An exceptional opportunity to join our high-profile flagship hotel opening in London and be part of this pre-opening team.
- Market-leading remuneration, service charge, and attractive benefits
- Join our award-winning group, working alongside a highly experienced team
Key Accountabilities
- The butler will be responsible for the guest journey for theme suites, from pre-arrival outreach to post departure communication, with a focus on the invisible touch and bespoke sense of home
- Take responsibility for daily operational challenges for the theme suite guests, including service recovery, continuous coverage, and efficient service delivery
- Co-ordinate with the Rooms Controller, Housekeeping and Engineering to ensure the theme suites are ready to be occupied and are maintained in excellent condition; ensures Suites are ready for guest arrival and all respective amenities are setup accordingly
- Establish close guest contact, manages guest feedback and ensures elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles
General requirements
- Experience and knowledge of hotel operations through a similar position, ideally to have a min of 1 year of relevant experience in a similar role. (Front Office or Butler)
- Hospitality-related certification or alternative.
- Passion and appreciation of quality luxury hotel service with exceptional communication skills.
- Excellent time management and organization, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
At the Peninsula London, we look after:
Your financial wellbeing:
- Excellent salary package
- Generous service charge distributed equitably to all colleagues
- Life Insurance
- Enhanced company contribution on pension plan
Your medical care:
- Medical cash plans including optical and dental coverage
- Enhanced maternity and paternity leave plan
- Workplace nursery salary exchange program
Your daily health routine:
- State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
- Colleague restaurant with healthy and balanced 24/7 food offerings
- On-site occupational health and safety nurse and wellbeing education sessions
Other perks:
- High street and online shopping discounts
- Rewards and recognition initiatives
- Dry cleaning for uniforms and work attire
In 2023, we will share the next steps with suitable candidates prior to inviting you to meet with our team. During our intimate recruitment events, you will have an opportunity to engage with our leaders as well as gain a better understanding of our unique culture and why The Peninsula London will be a special workplace that you can call home.
We look forward to welcoming you to the Peninsula family and receiving your resume.
The Peninsula London will open with 190 guestrooms, 25 luxury residences, restaurants, spa and wellness and banqueting facilities, overlooking Hyde Park Corner in the heart of Belgravia nestled between the Royal Parks. The Peninsula has long embraced heritage, service, exquisite design, and innovation which we are excited to bring to London with this historic opening.
