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COCO+ Crew

(Business Travel Consultant) - Start Date - FEB 2023

Ambitious, well-funded and ethical corporate travel company are looking for an experienced Business Travel Consultant and customer success expert. We are looking for travel creators and curators who want to come and do business travel differently.

This role will be instrumental in this start-up business and there is a huge opportunity to make the role your own. You will be involved in the delivery of the client proposition, travel operations and also be the driving force behind the outstanding customer experience that we pride ourselves on at COCO+.

What’s COCO+

• Certified B Corporation™
• Climate conscious and customer obsessed
• Funded and still fundraising start up
• Office based in Bristol with fully remote or hybrid working available
• We are travel and technology focussed
• COCO+ are putting sustainability at the top of the business travel agenda and will allow all our travellers the ability to offset their carbon footprint with no extra effort and no extra cost.

The Opportunity

A hugely exciting opportunity for a capable, ambitious business travel legend who is ready for a new and exciting challenge. We are looking for someone who is prepared to get stuck in, challenge the status quo, learn quickly and implement the processes we have in place to get customers on board smoothly.

The sky really is the limit with this opportunity and if you are up for the challenge, we would love you to come and play a part in the COCO+ journey.

Who will you be?

• Be the face and voice of the ‘COCO+ Crew’ ensuring all customers are always beyond satisfied
• Become an expert in the travel operations process and work on ways to ensure the best customer experience
• Be responsible and adherent to the operational usage of the full technical suite of systems
• You will use your detailed knowledge of front-end booking platforms to wow our customers at every stage
• You will have an in-depth knowledge of mid/back-office functions and help to adopt and adhere to them
• You will have experience of onboarding clients smoothly
• You will have experience of working with Business Development teams to wow new clients
• Be obsessed with the customer
• Be a travel expert
• Be driven by process
• Be sales and service driven
• Be excited about blowing targets out of the water and always striving for the next opportunity, with a track record of working with KPI’s and OKR’s
• Be motivated to get involved in all areas of the business while COCO+ grows

What you will bring to the party

You will have a minimum 2 years travel experience within operations ideally in the Business Travel Industry, with an interest or experience in travel technology and sustainability. In addition, we are looking for:

• Expertly use the appropriate COCO+ travel tools and systems to complete requests
• Support, search and confirm travel reservations for the customer
• Competently provide general travel advice to travellers
• Responds to requests accurately and completely
• Excellent knowledge and application of travel supplier rules
• Provides the customer with the required industry information, such as fares rules exchange costs and penalties
• Can fulfil all requests regarding necessary regulations (entry requirements, passports, visas, etc.)
• Some experience on travel systems and airfare knowledge – Amadeus preferred
• Experience using mid/back-office systems - Protas preferred
• An understanding of current business travel industry trends, policies, and procedures, along with knowledge of international travel regulations, customs and practices.
• You will have a proved track record of success in customer obsession
• Excellent decision-making skills, assessing and analysing situations, grasping complexities and identifying key issues, whilst applying sound judgement
• A flexible approach, with the ability and stamina to manage multiple activities whilst working to deadlines in a fluid situation
• Excellent communicator, articulate and persuasive
• Agile mind, open and solution-driven mindset
• Highly conversant in Microsoft Office products
• Ability to work in a dynamic, entrepreneurial organisation and be comfortable presenting to clients

The Package

The starting salary is circa £28,000 - £32,000 pa, dependent on experience. This is a real opportunity to make the role your own and grow and develop with the business. It is an opportunity be part of an exciting, forward-thinking company that puts playing their part to make a difference to climate change at the heart of what we do.

• This role can be completely remote, we have offices in Bristol, which your are more than welcome to use as often or as little as you like. We also have monthly team get togethers., normally based in Bristol.
• The role will may involve travel for meetings with clients
• We will be flexible if you can be too. We are a 24/7 operation and not all business takes place 9-5 so it will be about give and take. Core hours 10-4 Monday – Friday.
• Unrestricted annual leave
• Pension
• Top notch tech
• Surrounded by entrepreneurial mindset people who want to be different, make a difference and have fun at work!
• Full or part time we'll work with you to make the role work for your life!

INTERESTED?

If you are keen to be considered, please follow the instructions to apply attaching your CV and we will then contact candidates to shortlist and progress.

*** UK BASED APPLICATIONS ONLY PLEASE***

Job Type: Full-time

Salary: £26,000.00-£30,000.00 per year

Benefits:

• Flexitime
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay
• Performance bonus

Work Location: Hybrid remote in BRISTOL

Reference ID: COCOCREW1022