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Job description

The Service Management Office (SMO) is part of Defra’s Operational IT function Group Infrastructure and Operations (GIO). SMO is responsible for providing a central point of focus driving efficiency and effectiveness in the delivery of IT services through sharing common resources and process expertise. The SMO also provide people, departmental performance and management information which is underpinned by a secretariat function to formally document governance meetings and provide support to the wider GIO function.

We have a pivotal role in ensuring GIO delivers its strategic vision of being a trusted partner that delivers service excellence underpinned by a flexible, service-orientated, valued focused team that actively approaches continuous improvement methods.

We are currently recruiting a Business Support Officer to join our team.

You will be joining a diverse, fun and nationally dispersed team that aspires to be proactive, professional and positive in our work. The successful candidate will be responsible for providing secretarial support, support risk management, maintain the GIO SharePoint site and coordinate management information for GIO stakeholders as well as support the wider SMO team as required.

Person specification

Responsibilities

• Actively engage and support in governance meetings as a Secretariat, to ensure effective minutes/notes and actions and decisions are produced and meetings kept on track and time.
• Line-management of 1-2 SMO colleagues.
• Engage with wider Digital, Data and Technology Services secretariat team(s) to ensure we are aligned with central processes and policy where required.
• Support the management of SMO governance timetable of meetings ensuring all stakeholders are fully engaged as per support wraps and prepared for agenda items, obtain action updates, outcomes and decisions from governance boards.
• Support the management and maintenance of new SharePoint Site GIO Connect including championing usage of the site, directing colleagues to the site and responding to feedback.
• Support the SMO Business Support and Management Information Managers with records management, reporting and management information. Activities include monthly reporting and gathering information for internal/external audits.
• Together with the SMO team, deliver communications (email updates, newsletters etc.) across GIO and support internal event management, in addition to larger team and stakeholder meetings.

Skills and Experience

• Experience providing end-to-end business support including producing meeting minutes, having high attention to detail.
• Proficient in using Microsoft Office (especially Excel, Word, Powerpoint) or equivalent tools.
• Highly organised, pays attention to detail and can prioritise tasks efficiently, managing time, activities and resources.
• Experience of record management on systems such as SharePoint (or equivalent).
• Excellent people skills with an ability to work in a dispersed environment and build effective relationships with colleagues and stakeholders alike.
• An understanding of the range of IT services required to support a large and complex organisation.

Job Types: Full-time, Permanent

Salary: £30,317.00-£36,606.00 per year

Benefits:

• Additional leave
• Casual dress
• Cycle to work scheme
• Flexitime
• Sick pay
• Work from home

Schedule:

• Flexitime

Work Location: Hybrid remote in Warrington, WA4 1HT

Reference ID: 275331