Business Support Officer Glasgow, Scotland
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About the job
Job summary
Job description
Consumer Scotland was established by the Consumer Scotland Act 2020 and formally took on its statutory functions and powers on 1 April 2022. As a Non-Ministerial Organisation Consumer Scotland is independent and accountable to the Scottish Parliament. The staff of Consumer Scotland are civil servants.
Consumer Scotland uses data, research and analysis to inform our work on the key issues facing consumers in Scotland. As the statutory body for consumers we work with business, the public sector and consumer champions to put consumer rights, needs and interests at the heart of markets, services and policy. We are committed to working in a way which is fair, transparent, collaborative and evidence-driven.
Consumer Scotland will provide consumer advocacy and advice with a view to –
- reducing harm to consumers in Scotland
- increasing confidence among consumers in Scotland in dealing with businesses that supply goods and services to consumers
- increasing the extent to which consumer matters are taken into account by public authorities in Scotland
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promoting –
- sustainable consumption of natural resources, and
- other environmentally sustainable practices, in relation to the acquisition, use and disposal of goods by consumers in Scotland
- otherwise advancing inclusion, fairness, prosperity and other aspects of wellbeing in Scotland.
The Business Support Officer will require self-motivation and organisational skills, and a proactive approach to support the Consumer Scotland team.
Person specification
The role holder will be responsible for:
- Delivering high-quality administrative support for the Consumer Scotland Chair, Board and Chief Executive including diary management, planning, meeting organisation and delivery.
- Financial transactions processing, including raising and payment of purchase orders and invoices, and credit card purchases to support Consumer Scotland’s Finance Team.
- Supporting the Governance and Corporate Services Officer in requesting, updating and monitoring of project management documentation.
- Supporting the Director of Operations and Finance, Governance and Corporate Service Manager on information flows, managing central mailboxes, and project management of discrete pieces of project work as required which will span across business functions.
- Support the maintenance and uploading of content to the Consumer Scotland website and intranet.
- Provide administrative support across the Directorates as required and agreed with the Finance, Governance & Corporate Services Manager to ensure tasks are delivered on time and of good quality, through developing a sound knowledge of relevant operational CS policies and procedures to ensure compliance is maintained.
Competencies
Communications and Engagement
Self-Awareness
Improving Performance
Analysis and Use of Evidence
Essential Criteria
- Excellent verbal and written communication skills and confidence in engaging with a range of people at all levels.
- Ability to organise and collate robust information from a variety of sources in decision making, sharing knowledge.
- Excellent organisation skills and ability to work under own initiative to manage competing priorities and demands when working in a very busy and fast paced environment.
- Experience and ability of building relationships and working collaboratively
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Leadership
- Working Together
- Seeing the Big Picture
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- 25-30 days holidays
- 11.5 days public and privilege holidays
Things you need to know
Selection process details
This competition is being run in accordance with the Civil Service Recruitment Principles.
Please complete the application form which includes a Statement of Suitability of up to 1000 words, detailing the relevant skills and experience you can bring to the role based on the Essential Criteria. You will also be asked to complete a CV.
The selection panel will use your application to assess your suitability for the role against the essential criteria during sifting.
If you are shortlisted, your interview will be based on your experience and the Civil Service behaviours listed in the advert.
Sift and interview dates to be confirmed.
Further Information
New entrants are expected to join on the minimum of the pay band.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Any move to CS from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
If successful and transferring from another Government Department a criminal record check may be carried out.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
