Business Support, Facilities Support London, England
Job description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking to recruit a Receptionist
Overall Purpose of the Receptionist
Greet all visitors with a warm welcome, creating a memorable experience.
Assist and direct visitors to the appropriate staff member, maintaining security protocols at all times.
Knowledge of office services, spaces, and amenities available to share with guests helping them feel welcomed and productive.
Escort visitors to meeting rooms as required.
Take initiative to proactively address guest needs and answer questions.
Share knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
Immaculate personal presentation and the ability to ensure that the Front of House team maintains a professional image and standard of at all times
General Duties
Ensure all Front of House tasks such as visitor pre-registration; mailbox management and event check-in desk/s are completed daily.
Track all visitors, including vendors, visiting employees and guests, using client provided tool.
Coordinate security access cards for employees and vendors
Coordinate printing and issue of visitor badges.
Accurately book meeting rooms, ensuring that all Catering and AV requirements are booked, and any amendments and cancellations are communicated to the appropriate personnel
Communicate any systems issues to the Booking System Support Team and/or Technology team as applicable.
Assist with tracking employee on-boarding/off-boarding processes.
Health, Safety, Security & Quality
Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities.
Comply with visitor management processes, ensuring compliance with company security policies.
Understand & actively support JLL’s HSE and Quality Management programs
Ensure completion of Visitor Health & Safety Inductions as required.
Essential Duties and Responsibilities
Flexibility to cover as required and to work across all the departments.
Efficiently support Client Managers, PA Community and other end users.
Promotes high level of satisfaction among customers by promptly responding to their service requirements.
Additional Duties and Responsibilities
Working closely with FOH/Events Coordinators to ensure seamless cooperation within the departments.
Maintaining good relationship across the contract with other departments such as catering, cleaning, security, facilities etc.
Constantly improving relationship with client.
Assisting managers and FOH /Events Coordinators on site with any reasonable request.
Skills
5-star customer service skills, creating experiences that go beyond the expected.
Proficient computer skills in Microsoft Office programs such as Excel, and Word.
Excellent communication skills, a proactive approach to work and highly attention to detail.
Excellent organisational and time-management skills.
Experience in complaint handling.
Ability to multitask and implacable attention to details.
Ability to remain calm under pressure, use initiative and manage changing priorities as they arise
Experience
Previous experience in a Luxury Hotel Customer Service / Room Reservations environment (strongly preferred).
Experience with Room Bookings systems such as NFS, Condeco, EMS, FM Facts, Delphi, Data craft, Opera is desirable.
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
