Business Support Administrator London, England
Job description
Salary: £28,000- £31,000
Location: Hybrid working, home and office based (Southwark and Beddington Lane Croydon)
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
The closing date for applications is 27th August 2023 @ 23:59hours
Excellent organisational skills to support the Asset Operations team in performing their operational tasks along with the gathering of network intelligence to assist in the delivery of a safe & reliable network. You’ll also be responsible for updating systems, processing data, tracking work orders, monitoring performance data and collating customer correspondence.
Surface Transport operates 24 hours per day, 7 days per week, so you need to be prepared to work outside of core office hours on an exceptional basis by mutual agreement. In these instances Time Off In Lieu (TOIL) will be applicable.
Key Accountabilities
Support the delivery and management of inspections by keeping accurate records alongside reporting requirements.
Responsible for entering, collecting and the collation of data relating to safety, quality, finance, correspondence, performance and delivery of operational works.
Assist in checking the accuracy and completeness of asset inventory data and reports produced by the team to ensure consistency and required standards are being met.
Responsible for providing, receiving, checking and ultimately the storing of documents relating to operating activities including licensing, third party claims, enforcement notices and asset testing.
Arrange, administer and assist in the preparation and running of team meetings, presentations and the dissemination of information to all teams in asset operations.
Assist in the smooth day to day running of the area Asset Operations team including maintaining and updating team H&S requirements, PPE & stationary requirements
Carries out administrative duties relating to updating systems and processing of data and work orders ensuring all tasks are completely in a timely manner and are to the highest standard.
The team lead for all customer enquiries management for their area and work with the Delivery Team and the Customer Services department to maintain high levels of service.
Track, record and manage all team escalations to solution.
Skills
- Information Management and Reporting (including Data) - (Essential)
- Attention to detail - (Essential)
- Business document production (includes Word processing, Spreadsheets and presentations) - (Essential)
- Understanding Customer Needs - (Desirable)
- Customer Engagement – (Desirable)
Knowledge
- Educated to GCSE standard or equivalent and / or qualification in a highways/asset management related subject (Desirable)
- Basic knowledge of London Wide Surface Transport Network (Desirable)
- Understanding of asset management systems or another relational database (Essential)
Experience
- Previous administrative experience, including minute taking and subsequent production of notes/reports. (Essential)
- Experience of a range of business systems. (Desirable)
- Experience of stakeholder engagement, internal and external. (Essential)
- Experience of working in a high pace, high pressure operational environment. (Essential)
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
