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Business Services Administrator

Edinburgh, Lochside Avenue
Or
Rosyth, Viking Way

£20,500 / year

Salary: £20,500 per annum increasing to £21,000 after probation period plus benefits, discretionary bonus scheme and great working environment

Join one of the nation’s favourite retailers and build a career you can be proud of.

In a nutshell

A lot has changed since our first small family shop in 1869 — except one thing: our passion for innovation. As the UK’s first-ever supermarket bank, Sainsbury’s Bank provides agile, mobile-led and award-winning financial services to almost two million customers nationwide. Game-changing? You bet.

We’re now looking for driven, friendly people like you to join our team that provides processing, telephony and operational expertise within Sainsbury’s Bank. Responsible for the investigation and execution of customer and colleague requests relating to all aspects of servicing customer accounts.

This is a permanent full-time role working 37 hours per week. Our opening hours are between 8am and 17.15pm.
We are working from home 3 out of 4 weeks, and the 4th week you will be in our office.

Are you in? Take a look at the details.

What you’ll be doing

• Provide first class customer service at all times, displaying behaviours that exceed customer expectations
• Deliver first contact resolution, solving customer queries efficiently and effectively with each interaction
• Deal with all requests promptly, ensuring daily deadlines are met and service level excellence targets are achieved
• Proactively suggest ideas to improve customer experience, removing the root cause of complaints where appropriate
• Fulfil and respond to customer contact via a variety of methods – inbound and outbound email, secure messaging, mail interaction and telephone
• Drive and own personal performance and development
• Be resilient, positive, determined and capable of meeting demanding deadlines whilst maintaining attention to detail
• Proactively develop the necessary knowledge and skills needed to achieve successful delivery and relay accurate information to customers and colleagues
• Build relationships and work collaboratively with colleagues across all business areas to provide outstanding customer service and customer satisfaction
• Adhere to all the relevant regulatory and operations risk controls, policies and minimum standards

Skills you’ll need

• Customer Service Focus – ensure that the customers interest are at the heart of our decision making
• Promote Change and Improvements – Clear focus on continuous improvement is maintained within the department
• Communication – regularly work with other areas of the business to ensure the customer outcome is the best it can be
• Risk, Compliance and Regulatory Management - Demonstrate an acute awareness of processing standards and the need to maintain and advocate ownership of quality and regulatory requirements in the work
• Deliver Results - Maximise business performance whilst meeting our Customer needs through the provision of excellent Customer service

The benefits

We know that life is bigger than just your job, so here are some lovely benefits we offer on top of your salary and pension plan:

• 23 days paid holiday per year and the opportunity to buy extra holidays if you need them
• Discounts on your weekly shop, as well as the not-so-weekly stuff. Buying a laptop or sofa? Enjoy your employee discount in Sainsbury’s, Argos and Habitat
• Love It Scheme – providing colleagues with a range of extra benefits where you can save money on everyday purchases from hundreds of retailers
• Cycle to Work and Share Scheme
• Season Ticket Loan if you use public transport to get to work
• A wide range of development opportunities, such as apprenticeships, qualifications and career progression
• All of our Contact Centres offer free parking and also have an onsite restaurant that serves hot and cold food
• People here also love the career opportunities offered as part of the wider Sainsbury’s Argos Group, so you’ll get a chance to build a career here



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