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Business Planning Analyst

Salford (M50 3SP) or Staines (TW18 3DZ)

Flexible / Hybrid working

Permanent

£27,500 - £34,500 (depending on experience) + fantastic benefits

Full time – 37.5 Scheduled Weekly Hours

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

The main purpose of a Business Planning Analyst is to update and maintain the capacity, forecasting models and plans, ensuring that the inputs and outputs needed to keep them relevant are effective, resulting in the delivery of the insight and data needed by the wider operational planning team and UKI stakeholders.

Scope: c. 50 capacity plans covering c.1,500 people

What you’ll do:

• To ensure that the capacity planning and forecasting services / outputs meets the principals, requirements and objectives for the business, leading to effective use of the resources
• Apply and recommend effective forecasting and planning processes and practices to deliver the right outcomes for our customers and stakeholders, including effective and timely delivery of forecasts and capacity plan outputs
• Apply effective communication methods between the strategic and business planning areas and the wider planning team, UKI and other functions at all levels acting as a Subject matter expert on forecasting and capacity planning
• Interpret and communicate any risks in the delivery of conduct risk measures, business objectives and financial targets
• Provide recommendations and Subject matter expertise to help mitigate or resolve risks to the delivery of conduct risk measures, business objectives and financial targets
• Apply effective processes for all changes (inputs) to the capacity plans, recruitment plans and the attrition, demand, shrinkage and productivity forecasts (within the agreed timeline and scope)
• Provide outputs for the operational teams and operational planning, which provide understanding of resource and requirements, to enable the sharing of risks and opportunities. This could include forecasts on demand, productivity, shrinkage and other related resource activities/impacts and/or insight into data differences between the systems used to understand our resource position
• Apply effective stakeholder relationships with all colleagues, role modelling collaboration, best practice and knowledge sharing
• Coach and educate others within the operational team and the wider planning team, developing their understanding of the Planning practices, methods, system(s) and tools
• Analyse current processes and practices and recommend improvements
• Analyse and interpret relevant MI and insights to recommend business solutions and/or risk management
• Recommend the better use of resource capacity, such as ways to reduce customer contact demand, increase productivity or use our resources in a more effective way
• Work with third parties (outsourcers) and stakeholders and partners within and outside of UKI as needed

What you’ll bring:

• Subject Matter Expert in forecasting and/or capacity planning, including modelling 'what if' scenarios, within a high volume (people) environment
• Experience of planning and forecasting for specialist teams of people, across multiple sites and in complex operations in a customer centric environment
• Proven experience of applying planning processes and practices with success
• Proven experience of using a Workforce management tool or planning models
• Proven experience of using complex and large volumes of data or information to recommend business solutions and communicate effectively
• Sound presentation skills, both verbal and written
• Proven ability in use of MS Office suite packages
• Experience of influencing decisions across different levels (front line to senior manager)
• Highly numerate and analytical
• Proven track record in delivering operational planning outputs for multi-functional business areas
• Knowledge of FCA regulatory requirements
• Experience of liaising with a wide range of stakeholders such as external partners, third party suppliers or key account decision makers

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

· 25 days holiday, increasing through length of service, with option to buy or sell

· Bupa health insurance as a benefit in kind

· An enhanced pension plan and life insurance

· Annual performance-based bonus

· Onsite gyms or local discounts where no onsite gym available

· Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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