Business Operations Manager London, England
Job description
Metaprise, one of the most innovative online banking and financial institutions in the US, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients . And today we are a leader in consumer and small business banking, commercial banking, and financial transaction processing.
We’re looking for someone to join our team who can support Metaprise as an Business Operations.
Responsibilities:
- Understand all aspects of a payment transaction, from payment acceptance, reconciliation, dispute resolution, and payouts
- Review and reconcile domestic and international ACH, Wire, and F/X funds transfers
- Identify and implement innovative solutions to complex problems; create operational efficiencies, time savings and risk reductions; maintain a strategic vision with the ability to drive innovation
- Assists with project design and implementation
- Monitoring and ensuring stability of all the systems to meet or exceed SLAs
- Establish best practices, workflow improvements, and document processes and procedures to maintain adherence
- Understand and accurately report the most current agreement terms, and as changes are executed, ensure the necessary systems are maintained appropriately
- Maintain key operational metrics as well as identify opportunities for business process improvements across multiple products and business units
- Communicate effectively with a global team and stakeholders to gain shared understanding of strategic requirements
- Communicate directly with customers, by phone or email, regarding account audits, restrictions, and cancellations
- Provide your expertise regarding global payment trends, fees, rules, and regulations
- Interface and collaborate with cross functional teams
- Assist in preparing, maintaining, and proper storage of documentation and general administrative duties as it pertains to company operations
- Act as a subject matter expert and primary point of contact for operational and payments queries
- Demonstrate proficiency in operations and transaction accuracy
- Consult with appropriate regulatory agencies when required
- Other ad hoc projects + duties as required
Requirements:
- Bachelor's Degree required, preferably in Finance, Business, Management, or other related fields
- 2-3+ years of operations, finance, treasury management, payment processing, or banking services experience
- Product/technical knowledge, experience in operations, strategy or consulting; and/or high-growth startup experience is preferred
- Working knowledge of US banking relating to bank documentation, foreign and domestic wires, ACH, and check payments, and other common corporate treasury services
- Working knowledge of international cash settlement process/FX & SWIFT
- Ability to problem solve and reconcile data
- Strong work ethic; superior critical thinking, reasoning, and decision-making skills
- You have expert communication and interpersonal skills
- Adaptable; Excels in a fast paced environment
- You're adept at making smart decisions in the face of ambiguity
- Strategic thinker who maintains a focus on process excellence and improvement
- Ability to influence internal and external teams to resolve critical items and achieve organizational objectives on an expedient basis
- Experience/familiarity with Slack, Trello, Microsoft Office, & GSuite
Company Mission:
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal-opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. Metaprise will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Company Website
https://www.metaprisebanking.com
Job Type: Full-time
Pay: £45,000.00-£75,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- New York, NY 10022: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Payment processing or banking services: 2 years (Preferred)
- Finance / Business Management: 2 years (Preferred)
