Business Manager Distribution Heathrow, England
Job description
Looking for a challenge in one of the world’s largest airfreight logistics organisation and a FTSE 100 company?
At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.
As the logistics and cargo brand of the International Airlines Group, you will work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling as we build and shape a new logistics company. We believe in a world that is always moving, with values that underpin our business. By always delivering, always improving, always working as one team and always with integrity, we are creating an inclusive business that works for its customers and its colleagues around the globe.
The Role
Support and enable the success of IAG Cargo’s multi-channel Distribution strategy by providing support to the Distribution team, global Commercial teams and Customers of the digital channels in a consistent and efficient manner.
Duties
- Delivery of Distribution business plan to contribute to IAGC financial plan targets
- Identify, agree and track core Distribution metrics including channel targets
- Responsible for implementing actions / initiatives that drive IAGCs digital performance.
- Manage 3rd party platform API integration – driving revenue through the platforms, management of the commercial activity and relationship with IAGC. In addition to contract negotiation, business case agreement, test system access and test AWB stock to enable external partners to connect with APIs
- Explore / develop innovative ways in which IAGC can do business with customers including new payment options, identifying online capability improvements (digital account management) and reducing churn.
- Manage the data feedback loops and work cross functionally to identify, prioritise and enable the successful resolution of channel issues, especially pricing & flown path issues
- Hold Regional Sales teams, GKA and BM teams to account for achieving the agreed Distribution targets and tracking outcomes, including identification of variance causal factors
- Work closely with Marketing to drive local marketing activities and promotions in order to deliver the Distribution targets
- Work with eBooking Support helping API and .com customers with issues while booking via these channels, including managing the lifecycle of issues which require a code or business process change, including testing of delivered changes.
- Maintain & update the Cost of Sale monthly tracker, identifying causes of change and propose cost mitigating actions
- Work closely with customers to enable their integration with IAG Cargo’s Distribution APIs
- Work with internal and external stakeholders to agree, introduce and promote industry standards for modern cargo distribution standards (e.g. IATA)
- Track and drive 3rd party partnership milestones & contractual obligations
- Manage the resolution of legacy Cyber security issues where these are identified
- Occasional Content Management activities on IAGCargo.com
- Produce effective professional presentations to present key trends and findings for a range of audiences
- Work cross functionally with the Business Management Global Support role in ensuring pricing and billing conformance
Skills
- Proven track record of successful influencing and networking with key stakeholders driving difficult decisions and managing complex relationships
- Skilled negotiator
- Able to lead and deliver change
- Excellent communication skills – both verbal and written
- Proven planning and budget skills
- Proven experience in matrix management and the ability to form meaningful cross-functional relationships
- Action orientated, drives pace, challenges appropriately to maintain momentum within tight timescales
- Ability to design and implement strategy to articulate priorities, direction and focus.
- Proven ability to work under pressure and manage complex and often unique issues creating relevant clarity in areas of ambiguity
- Proven Project Management skills
- Numerical literacy and strong analytical skills
- Customer focus – has an understanding of how to identify customer needs and how to address them
Qualifications
Educated to degree level or equivalent experience
Experience
- Prior experience in a commercial / financial role
- Technically literate, with practical experience of delivering website projects
- Evidence of identification of areas of improvement and provision of creative solutions to benefit the customer
- Track record of delivering sustainable and significant change and reducing complexity
- Proven ability to deliver objectives on time and to budget through the use of planning tools
- Evidence of use of data to drive commercial decision-making
- Ability to communicate and influence effectively across functions, cultures and hierarchies
- Commercial and competitive awareness
- Experience of working with 3rd party suppliers
- Matrix management
As well as a competitive salary, bonus, 26 days holiday, ability to opt-in to a generous pension and, life assurance and healthcare scheme, we also offer:
- For the budding traveler we offer incredible staff discounts at hotels, car hire and our staff travel flights are legendary
- Free fruit and a subsidised on-site café
- Onsite staff parking, electric charging points and free airport parking when you are off globe-trotting
- Up to 75% discount on the Heathrow Express with your staff pass
- All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
- For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
- Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work
As part of our workforce you will receive a competitive salary as well as access to a variety of our excellent benefits including Bonus, 26 days holiday, DC pension scheme, flight benefits, discounts with many high street retailers, good development prospects and the opportunity to be included in the annual incentive scheme.
We are one of the world's largest cargo carriers, come and be part of it.
To apply for the position of Business Manager Distribution, please use the ‘apply now’ function.
