business manager New Castle, DE
Job description
The Market Segment & Services Senior Specialist is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
- Program management for strategic Digital Platform Initiatives including Tech, Service, Risk & Controls, Data, and others.
- To coordinate and maintain an accurate inventory of executed and in progress initiatives and projects related to strategic / Transformation initiatives in North America, Client Experience and Digital Adoption
- Budget and Investment Spend process management and process improvement
- Establish a process to track the progress of digital initiatives similar to the TTS Digital Scorecard & TTS Flight2digital Initiative established in Latam - monthly tracking of strategic initiatives that support processes and products digitization and its commercialization
- Reduction of analog interactions through services digitization & definition of end-state action plan with Service partners
- Review clients in attrition and create tailor made solutions to improve their experience and the overall relationship
- Design and manage product communications including external and internal feature announcements, reference materials, press releases, and adoption campaigns, in partnership with marketing & regions.
- Define and Measure Key Performance Indicators. Provide quantitative and qualitative updates to stakeholders regularly across the transformation initiatives
- Work in conjunction with various Product partners to define and specify client-required output formats for account statements across clients and align delivery timelines with respective Sales / Account managers to manage client expectations
- Understand how we can leverage centralized data to augment information sent to Clients via existing Channels in a standardized manner
Qualifications:
- 6-10 years of relevant experience in electronic banking channels with good knowledge of corporate banking practices in the cash management space; Exposure to and understanding of business analysis, data and system analysis
- Demonstrated ability to self-direct work efforts, meet deadlines, take initiative, and produce consistent high-quality work; Willingness to be a direct contributor and ability to multi-task
Education:
- Bachelor’s/University degree, Master’s degree preferred
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Job Family Group:
Product Management and Development-
Job Family:
Market Segments and Services-
Time Type:
Full time-
Primary Location:
New Castle Delaware United States-
Primary Location Salary Range:
$110,890.00 - $166,340.00-
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