Business Intelligence Analyst Harlow, England
Job description
About CDER Group
- UK market leading technical debt collections & enforcement group
- No. 1 in Road User Charging: Highways England, Transport for London
- Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
- 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
- 150+ Local Authority clients
- People and technology centric business
- Advanced unique business operating software platform
Introduction
CDER Group is the UK’s fastest-growing provider of debt management solutions for the public sector. Our industry-leading technology and generous remuneration packages have made us an employer of choice within the industry, as evidenced by our placement in the Sunday Times Top 100 Companies to Work For awards for two years running.
As a Business Intelligence Analyst, you will be responsible for building mechanisms to deeply understand the business from our client’s perspective, ensuring continued best-in-class performance. Within the department, your role is to provide deep insight and analysis into performance at a granular level and make recommendations on your findings to key stakeholders. You will be reporting directly to our Business Intelligence Manager in a flat-structured organisation and you will need to understand key performance indicators, be highly analytical and have strong problem-solving and data-understanding skills.
It's a hybrid role with currently 3 days in the office, predominately based in Harlow Town (at least 2 days per week), and with the flexibility of working from our other offices located in London (City), Darlington, Bolton, Market Harborough and Stoke-on-Trent.
Responsibilities
- Constantly monitor and review Group performance covering multiple divisions.
- Review capacity requirements for the call centre and field force.
- Analyse, monitor and show thought leadership for the constant evolvement of the KPI dashboards hosted in Power BI.
- Host weekly meetings for specific clients with key business stakeholders to highlight any potential concerns, and monitor all remedial actions agreed upon.
- Assist in the planning of system migrations and the post-reconciliation.
- Attend client meetings and give performance presentations as necessary.
- Liaise and attend meetings with other departments necessary to perform duties.
- Write efficient SQL queries and stored procedures to populate reporting datasets and conduct analyses.
- Support other departments with their data needs and build new reports where needed.
- Frequently review the data allocation in the database and make recommendations for improvements; monitor, analyse and report on any changes made.
- Report on current business strategies and make recommendations for improvements.
- Influence data-driven decision-making across the organisation.
- Monitor and review the propensity scoring models’ effectiveness.
Personal qualities, experience and skills
- Minimum of 3 years of analytical experience
- Experience with the following technologies essential:
o Advanced Microsoft Excel (VLOOKUPs, SUMIFs, Pivots, etc.)
o Advanced SQL (CTEs, data structure and data processing)
o Advanced knowledge of Data Visualisation software (we use Power BI)
- Experience with the following technology is preferential:
o SAP Crystal Reporting
o Nexum software
- Track record of diving into data to discover hidden patterns and of conducting data modelling and data analysis.
- Strong data-understanding skills.
- Strong verbal and written communication skills.
- Strong problem-solving skills.
Benefits
- Gym membership contribution
- Free fruit each Monday morning
- Company pension
- Employee discounts
- Employee assistance programme
- Company sick pay
- Referral programme
- Additional leave
- Store discounts
- Casual dress
- Free onsite parking
- Travel loans
- Cycle to work scheme
- Long service awards
- Charity volunteering
- Regular subsidised social events
CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.
If you require any assistance or accommodation due to a disability, please contact the HR department
Job Types: Full-time, Permanent
Salary: £50,000.00-£55,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Harlow
