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WHAT YOU WILL BE DOING

Join our community.

At Santander, we’ve built strong, effective, and loyal relationships with our mortgage intermediary firms. We’ve done this by providing a best-in-class service. And this is where you’ll come in. You’ll be responsible for building, developing, and maintaining our relationships with intermediary firms, over the phone, via virtual meetings from your own panel of brokers.

In this role you work closely with the field BDM of your area to manage and service a large panel of brokers with the main aim to grow and maintain our share of the market. By listening to our customer’s needs and clarifying their objectives you’ll play a key part in increasing our customer loyalty. If this sounds like something you’d enjoy, we’d like to hear from you.

The difference you’ll make.

• Working closely with your aligned BDM to agree the best contact strategy for your brokers.
• Using market intelligence to support planning, prioritisation and decision making.
• Utilising available MI to support broker conversations, both in terms of pipeline management and spotting education opportunities.
• Implementing strong time management skills in order to manage tasks expected.
• Building broker confidence through accurate information, guidance, and ownership of potential issues.
  
  

What you’ll bring.

• Strong knowledge and understanding of the mortgage market in particular the intermediary sector and the ability to demonstrate up to date competitor knowledge
• Telephony experience in a fast-paced environment, with specific outbound experience.
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have.

• Excellent relationship management skills: experience managing business to business relationships is highly desired.
• Proven track record meeting objectives, with the ability to work with high volumes, remaining organised and structured
• Analytical, able to analyse data to view trends, patterns or issues and take action.
• Resilience and tenacity to fulfil KPIs

What else you need to know.

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. We aim to offer different ways of working to ensure the best experience for you and for our customers. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

Our preferred location for this role is Glasgow and you will be expected to spend 40% of your time in this office. We would also encourage you to apply if you are in a reasonable travel distance of our Manchester head office as we can consider on this basis where you will be expected to spend two days per month of your time in this office.

Everyday Inclusion.

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• £500 annual cash allowance to spend on our great range of benefits.
• Eligible for a discretionary performance-related annual bonus
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
• Share in Santander’s success by investing in our share plans
• Support your favourite causes through charitable giving and our community partnerships

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.