business development manager Rotherham, England
Job description
Role Responsibility:
Business Change Manager
Hybrid role with occasional travel to our Customer Contact Centre, Wath-upon-dearne, Rotherham S63 7ER
£34,000 to £36,000 per annum
40 hours per week, permanent
Excellent company benefits including company pension scheme
About Us
G4S and Allied Universal came together in 2021 to create a global business which is now the world’s leading integrated security and facility services company. We offer our employees an immense range of exciting and rewarding long term career opportunities.
We deliver through teamwork and always act with integrity. Our caring culture puts people and safety first. With clients from the public and private sectors including schools and government sites, we assist a wide range of organisations and offer bespoke solutions. Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients.
If you believe in our values as much as we do and would like a job that makes a difference, then this is an exciting opportunity.
About the role
We are looking for an experienced Business Change Manager to join our team working in the Employment Support Services sector of the business based in our Customer Contact Centre in Wath-upon-Deane, Rotherham.
As Business Change Manager you will own and deliver the continuous improvement of the phase 2 contract, supporting activities in line with schedule 3 of the call-off contracts.
The Business Change Manager will own and deliver the business change management process both internally and externally.
You will be responsible for preparing, attending and presenting to the clients representative at the quarterly innovation forums.
As Business Change Manager you will Identify new or potential improvements to the provision of the contact centre services with a view to reducing the clients’ costs and/or improving the quality and efficiency of the services we supply.
Other Key Responsibilities:
- Ensure that all employees have the skills, tools, and knowledge to perform at their best.
- Develop, own and update the Continuous Improvement Plan for the contact centre contract.
- Lead and become a cultural advocate for initiatives to improve colleague experience and engagement by understanding the colleague journeys and how they are impacted by training, process, policy, technology, and local practice.
- Ensure personal and team compliance with applicable environmental, health, safety, and other regulatory rules and regulations.
The Ideal Candidate:
Essential Skills:
- Excellent communication and stakeholder management skills including the ability to influence senior stakeholders.
- Continuous Improvement professional with experience in leading and managing continuous improvement.
- A track record of making impactful tactical or strategic change with demonstrable outcomes.
- Experienced in using DMAIC methodologies, value stream mapping, facilitation.
- Experienced track record in identifying areas for improvement and solution deployment.
- Proven analytical skills and sound understanding of statistical methodologies.
- Experienced in working in and with operational teams in a large Contact Centre.
- Ability to work in a dynamic and fluid way.
About you
The successful candidate will drive a culture of continuous improvement across the Contact Centre, harnessing insight and opportunities across all roles and disciplines that will make a positive difference to the services that we provide.
It is key that you are flexible and adaptable, you will have a strong desire to succeed and make a difference in your role as Business Change Manager.
In addition the ideal candidate for this role will have a can do attitude that is willing to make a positive change.
