Job description

• Experience in program or project management
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• experience in supply chain

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

What if you could use your creativity to change the direction of the entire transportation and delivery sector while raising the bar on customer experience.
At Amazon, we're working to be the most customer-centric company on earth, including how we fulfill and handle customer orders throughout the entire Transportation network. The Amazon Freight Partner (AFP) Team handles the Middle Mile transportation network for Amazon, ensuring that the customer orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, AFP is continually striving to innovate and provide best in class experience through the introduction of new products and services in the middle mile space.
Amazon Freight Partner program is looking for a detail-oriented, analytical, innovative, hands-on, and customer-obsessed Business Coach. In this role, you will manage the partner growth for our Linehaul Carriers to support the Amazon's Middle Mile Transportation network.

Key job responsibilities
This role offers an opportunity to make business-critical decisions that will maximize our Carriers’ business knowledge and readiness. You will work on defining the Carrier Growth strategy to transform the current transportation environment in line with program strategy. We are seeking candidates who are able to:

• Build and Maintain best in class support for LSPs with scalable tracking process
• Partner with cross functional stakeholders to promote a culture of professional service
• Support the growth of Amazon transport network
• Ensure all the processes are compliant with local regulations and standards
• Identify, develop and improve strategies for the AFP onboarding and training process
• Look at continuous improvement while these businesses scale up
• Provide reports to leaders of health and training proficiency on regular basis (using Excel, Access, SQL and or other data management systems)

A day in the life
Engaging with HGV Freight Partners Face-to-Face and telephone/Chime. Discussing and coaching them around Legal compliance, Safety & Operational Performance, as well as managing them in line with Service Level Agreements

About the team
The Team's main objective is to take Entrepreneurs with little or no Transport experience and turn them into the most compliant HGV operators in the UK Transport Network.

We are open to hiring candidates to work out of one of the following locations:

Haydock, GBR | Leeds, GBR

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• experience in driving process improvements experience

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel: +448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel: +3531800851489).