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Introduction

The House of Lords Administration employs around 600 staff, providing the research, administrative and logistical support for the House of Lords to work as an effective second chamber of Parliament.

In a regularly changing work environment, the Business Improvement and Change team (BIC), based in the Clerk of the Parliaments’ Office, acts as a central resource to initiate, promote, strengthen and support cross-cutting initiatives, enhancing the ability of the Administration to adapt its services and working practices to meet changing circumstances, in line with the corporate strategy and the priorities set out by the Clerk of the Parliaments.

The Role

This post will contribute to all areas of the work of the wider BIC team, focusing on providing business and data analysis to a range of projects across the team’s portfolio. The postholder will also be expected to manage delivery of some initiatives.

The BIC team’s work is constantly evolving and the post-holder will need to show flexibility in adapting to the Administration’s priorities at different points.

The team’s work is changeable, but will usually fall within at least one of the following four broad areas:

• Insight and Analysis – collecting, collating and analysing qualitative and quantitative data from a range of sources to provide actionable insights and dashboards that help with decision-making.
• Business improvement – providing process mapping and improvement support to teams, facilitating workshops and supporting improvement plans; defining and reviewing success measures and ensuring that lessons are learnt from projects.
• Change management – helping to develop stakeholder strategies through facilitated sessions; engaging people with the change process and helping to embed change within projects.
• Culture Change – delivering a range of culture change initiatives.

Essential Competencies and Qualifications

Process analysis and business improvement

You can show evidence of experience in:

• applying business analysis skills to investigate, articulate and improve business solutions;
• leading the analysis of business needs and defining requirements clearly;
• options analysis, feasibility and impact studies, and benefits mapping;
• ensuring that proposed solutions meet business and user needs and can support their implementation;
• working independently with limited direction to identify opportunities to improve business performance.

Data analysis

You can show evidence of experience in:

• working with large volumes of data to identify patterns, trends, anomalies, and highlights;
• creating meaningful headline stories from a mix of qualitative and quantitative data;
• presenting findings from large quantities of data in a concise, engaging, and audience-appropriate way;
• bringing together diverse sources of data to find connections and insights;
• building appropriate dashboards to display key data and track relevant trends.

Stakeholder engagement and understanding customer experience

You can show evidence of experience in:

• identifying key stakeholders and managing relationships with them;
• working under limited supervision to communicate with stakeholders clearly and regularly, clarifying user and business needs;
• managing the prioritisation of evolving user requirements;
• presenting findings in an accessible and easy to understand way to support data-informed decision making, based on user research.

Next Steps

If you would like to apply for this role, please submit an application form which demonstrates how your skills and experience meet all criteria on the job description.

More information on the role can be found on the job description.