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WHAT YOU WILL BE DOING

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

Join our community.

Digital is an area of major opportunity for the bank, as we aim to concurrently improve customer experience, reduce the cost to serve and support the commercial model. You’ll work integrally with the onboarding team with both a technical and product / customer focus.

The work you’ll do is a critical part of the product delivery lifecycle, it ensures that the technical teams have an adequate understanding of the requirements and solution, to be able to start development and testing.

You’ll focus your energies on increasing our capacity, to shape demand for new digital features, earlier in the delivery lifecycle (discovery), to remove uncertainties and ensure we are focused with the best balance between value and success.

You’ll play a key role in research, documenting the user stories, functional journeys and detailed customer experience and outcomes.

The difference you’ll make.

• Collaborating with the Product Owner to shape the end-to-end product strategy
• Defining requirements and create user stories, working closely with the developers and designers
• Serving as the day-to-day contact for the team on clarification of requirements
• Exercising strong decision-making mandate across the team as a proxy to the product owner
• Reviewing and analyse proposals from stakeholders
• Identifying opportunities for improvement as well as risks contained within the proposed features and solutions

What you’ll bring.

• Essential to be able to interpret and document requirements as customer journey flows alongside capability in wireframing / mock-ups.
• Strong confident stakeholder management, and comfortable working with business and technical colleagues

It would also be nice for you to have.

• Experience customer centric design, of UX and UI
• Awareness of software delivery lifecycle and digital self-service; Knowledge of Jira / confluence an advantage
• Awareness of how applications and processes integrate, for example APIs and other dependencies.

What else you need to know.

This role is hybrid, conducted between home and office two days per week.

Everyday Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus
• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
• 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• £6,000 car allowance per year
• Company funded individual private medical insurance
• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments
• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• Share in Santander’s success by investing in our share plans

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.