Business Analyst - Digital Delivery York, England
Job description
We are recruiting for an 18 month fixed term (Full-Time) vacancy at York.
Why LNER?
We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.
Are you on board?
What you'll be doing:
Here at LNER we are pioneering a digital future across rail. From innovative customer focussed solutions on our trains and in our stations, to ensuring that a digital first approach is developed across our internal processes, these are exciting times and we are looking for business analyst to come and join our team.
As a Business Analyst, your role will be to support the delivery of our digital portfolio by working cross functionally and in tandem with our multi-discipline digital team to understand, identify, and map out cross-functional business processes, information and data flows and compliance requirements.
You will play a pivotal part at every stage of the project lifecycle; from working closely with the business to identify opportunities and to elicit business requirements all the way through to ensuring that digital developments deliver agreed outcomes for LNER, our people and our customers.
You will be collaborative and able to work cross functionally, building strong relationships and taking people on the journey with you. Whether this be through working one on one with stakeholders or hosting workshops, you will be a confident and articulate communicator at all levels. You will be innovative at heart and look to identify opportunities using latest market thinking such as machine learning, artificial intelligence, and big data solutions.
What you will need
- Experience of either working as a Business Analyst or relevant experience working in a similar role
- Strong business analysis, an eye for detail and commercial aptitude
- Good knowledge and experience in project management and project delivery
- Excellent stakeholder management and communication skills
- Ability to challenge and influence decision making
- A track record of finding innovative solutions to complex problems
- Ability to work with and manage external suppliers in a complex supplier ecosystem
- Experience of capturing ‘as-is' and ‘to-be' cross-functional processes taking into account the implications of change on the organisation
- Experience of driving efficiencies and opportunities through process optimisation, digitisation and automation
- Experience of successfully working collaboratively with cross functional teams
What you'll get:
- Free travel on LNER + 75% off other companies' tickets (for you & dependents)
- Discounted international train tickets (after one year's service)
- 50% discount on LNER tickets for friends & family
- Generous pension scheme
- Annual cycle to work schemes
- Discount, savings and cashback scheme from top retailers
- Health & wellbeing schemes and discounts
- Host of training opportunities to help further your career
- Rewards & awards to recognise when you shine
What we believe:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!
Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.
Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
What next?
As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!
Start your journey here
