business analyst Pleasanton, CA

Workday

Full Time Pleasanton, CA 158900 - 83400 USD ANNUAL Today

Job description

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

We are a group of hard-working certified professionals dedicated in providing technical guidance and recommendation using our domain expertise. We drive strategic initiatives on salesforce platform for Customer Experience organization. The team promotes Workday’s core values with a strong dedication to our employees. We are looking for a Business Analyst to join Services Operations and the ideal candidate will have a systems background, a passion for quality and customer service, and enjoys working in a dynamic, fast paced environment.

About the Role

The Business Analyst will interact with various multi-functional teams and define and document business processes and requirements. They will be very detailed, self-motivated, results oriented, and an excellent communicator. Our employees are at the core of our business which means having a partnership mentality as a trusted advisor to guide and collaborate with multi-functional teams will be significant in this role. This role requires analysis of sophisticated business problems to be solved with configuration solutions. Our team also works with partners & customers occasionally to ensure we're providing an outstanding experience. Our roles are fast-paced and focus on analyzing challenging problems and coming up with solutions to a variety of operational critical issues, all while running various projects and initiatives! This role is about passion, innovation, and excellence in a fast-paced and multifaceted organization. This role will

Define, document, and maintain business processes, requirements, and policies. Look for ways to constantly improve processes & procedures.
Manage and support operations related initiatives identified by the Professional Services management team.
Identify opportunities for business process improvements and make recommendations as appropriate.
Work with team to understand and prioritize field requests.
Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.
System testing of new functionality or bug fixes.

About You

Basic Qualifications:

Bachelor’s degree in Business Systems, Computer Science, Business Administration, or equivalent.
Salesforce.com system experience is mandatory.
Salesforce admin or equivalent certification required.
7+ years of experience in business analysis or related field

Other Qualifications:

Project coordination skills
Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
Ability to gather and transfer requirements from collaborators into an action plan and deliver on that action plan leveraging internal systems as needed.
Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
Strong interpersonal skills with the ability to research solutions to issues as they arise.
Ability to manage business partner expectations professionally.
Ability to work independently, with general direction and guidance.
Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
Proficient in Word, Excel, PowerPoint, and Visio.

Workday Pay Transparency Statement - United States

The annualized base salary ranges for the primary location and any additional locations in the United States (US) are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please

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Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $105,900 - $158,900

Additional US Location(s) Base Pay Range: $83,400 - $158,900

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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