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Role – IT Business Analyst

Our client is one of the largest Financial Institutions and Financial Services organizations in the world, with operations in 64 countries and territories.

Using technology to transform the world’s leading financial institution, this is a job for the boldest problem solvers in the tech industry.

Employment Type – B2B

Responsibilities:

• Working with the Product Owner to lead the analysis and design of the Digital Workflow and Case Management strategy across Client Services, specific to the delivery of CLUB.
• Responsible and accountable for the digital design and delivery
• across all client journeys, extending to customer experience and hand-offs to
• the underlying back-ends.
• Perform business requirements gathering using a variety of
• techniques and support requirement refinement utilizing Agile methodologies.
• Work closely with business SMEs to elicit and define business
• requirements, translating them into agile user stories that have clear
• acceptance criteria.
• Working with IT teams to refine solution designs/user stories and
• communicate back to the business stakeholders at all levels in their ‘own
• language’.
• Lead and facilitate workshops and conversations with all SMEs,
• performing analysis to validate and challenge business requirements in
• accordance with the target operating model.
• Responsible for formulating user stories and defining acceptance
• criteria, collaborating with test teams to ensure test cases are aligned.
• Presenting business requirements, proposed solutions, and
• acceptance criteria to the Product Owner for review, subsequently supporting
• the development team with query resolution during development phases.
• Contributing training content to support User Readiness.
• Responsible for creating and maintaining a traceability matrix and
• for effective RAID management.
• Preparation of materials for senior stakeholder forums and
• presentations as required.

Knowledge & Experience / Qualifications

Client onboarding experience including KYC, Credit, Legal

Extensive experience in business analysis within a digital context

Proven analytical ability, including being able to contextualize data into business activities and conclusions.

Experienced change agent with proven experience of delivering complex change across multiple markets.

Extensive experience of Agile working practices, in particular the creation of precise and clear user stories and acceptance criteria, owning the stories/features all the way through the delivery lifecycle, from creation to deployment and supporting stakeholder and project members at the various lifecycle phases

Strong experience of process optimization and experience of managing/assessing alignment to current/future operating models

Outstanding organizational and planning skills with experience of the management of multiple deliverables, with knowledge of, when and how to re-prioritize, or escalate as required.

Ability to operate across boundaries of business and technology organizations, utilizing broad business delivery, change, technology, and data management and remediation knowledge.

Ability to deliver results in an environment with increasing regulation having an impact on operational performance times and client experience.

Proven problem-solving skills with the ability to consider alternative and innovative solutions.

Strong relationship management and influencing skills, outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels.

Highly developed understanding of end-to-end client/customer life cycle in Commercial and Global banking (preferable).

The way we work

• Stable, long-term projects
• A full-time employment contract or B2B
• Flexible working hours & home office
• Tech communities and cultural communities
• Mentoring programs

Benefits:

• Private medical care and life insurance
• Access to Multisport card

Other benefits

• Highly skilled tech team who is always ready to help, collaborate and share knowledge
• Clear career engineering path and the possibility to rotate between projects and teams (for a longer time)
• Hybrid working model after the Pandemic (we miss each other a lot!)

Have we sparked your interest?

Get in touch! We are looking forward to speaking to you.

Reach out to me at [email protected] or apply for this job to know more.