Business Analyst London, England
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Job summary
Our Delivery & Schemes Directorate is our delivery arm and manages a number of high-profile environmental programmes. It’s a fast-paced and dynamic place to work, and you can expect to be involved in ground-breaking work. Our flexible working career opportunities are incredibly varied, so we are committed to recruiting talented people from a diverse range of professional and personal backgrounds – bringing different perspectives and experiences to our work. Within this role you will be part of our DDaT profession in which you will be supported throughout your career in professional and personal development with our People’s Programme, fantastic L&D opportunities and the opportunity to work flexibly across teams.
As a Business Analyst you will be part of a high performing and multi-disciplinary team that is responsible for delivering regulatory changes to our environmental schemes. These schemes range from renewables incentives to energy efficiency and social programmes. Using agile methodologies and adhering to Government Digital Standards (GDS) you will support business users through the change process, working at pace and using process maps, wireframes, user stories and appropriate artefacts to support projects’ success. It’s a highly varied role that involves business engagement, change management, process improvement, requirements engineering and benefits realisation.
You’ll be a naturally enquiring person, who wants to fully understand issues and situations to enable you to deliver tailored solutions that meet the needs of service users. This is a role that will suit someone who enjoys the challenge of working through problems and issues. You will already have experience of working in an agile, multidisciplinary, collaborative team environment and be familiar with the software development lifecycle. You ‘ll be accustomed to extensive stakeholder management and engagement and be able to quickly define business needs and appropriate solutions. It’s important that you can apply a positive and flexible approach to managing competing demands on your time, so good project management skills are essential.
Job description
Ofgem’s Delivery and Schemes division administer the Department for Business Energy and Industry Strategy’s (BEIS) environmental schemes and consumer social programmes. The schemes range from renewables incentives, to energy efficiency and social programmes. We work with energy companies, consumer groups and other stakeholders to ensure that policy targets are met in the most economical and consumer conscious ways possible.
The delivery hub within the directorate is responsible for Strategic Change initiatives, Programme & Project Management, Process Improvements, Business Solutions and Technical Architecture.
As a Business Analyst you will be part of a high performing, multi-disciplinary team using agile methodologies in a fast-moving environment, the ability to work at pace is essential.
You will work with multi-disciplinary agile teams, internal stakeholders, third party development partners and external stakeholders to deliver regulatory changes on our environmental scheme.
You will support business users at varying levels of interest, motivation and knowledge through the change process. You will deliver process maps, wireframes, user stories and appropriate artefacts to support the project’s success.
Your methods and deliverables will adhere to the Government Digital Standards (GDS) and public sector regulations including accessibility and security.
You will be the kind of person that doesn’t accept assertions at face value; you will be enquiring, discovering the real underlying issues and/or opportunities. Your wilful enquiring attitude will learn the driving factors behind service users reported needs: what are the real deadlines, what actually needs to be delivered by those deadlines, have all stakeholders been identified and engaged, what specifically is to be delivered and what the cost/benefits of meeting deadlines or choosing to prioritise other work instead.
As a Business Analyst you will be expected to have an inquiring mind; somebody who readily gains rapport with others and somebody who isn’t afraid to encourage people to think about their work from perspectives that may not come naturally to them.
Your attitude will be that of somebody who sees how challenges can be overcome, rather than somebody who sees problems that prevent progress.
Person specification
Key Responsibilities
- Business engagement, change management, process improvement, requirements engineering and benefits realisation.
- Support the process of taking business users through a structured engagement process to deliver their required changes.
- Identify and analyse problems and issues that may affect the successful adoption of change initiatives.
- Apply proven communication, analytical, and problem-solving skills responsible for ensuring that the team’s plans and objectives are achieved.
- Analyse business requirements and user needs to agree user stories and technical specifications and plans, drawing on input from specialist colleagues within the programme.
- Profile projections of volumes of users and transactions for each change and for the pipeline of work as a whole.
- Work in an agile way and to do so closely with colleagues and the agile team.
- Encourage teamwork and communication, especially between Business Analysts, Subject Matter Experts and IT colleagues.
Key Outputs and Deliverables
- Existing business processes and stakeholder needs are fully assessed to determine feasibility of new supporting processes/IT.
- Functional, non-functional, data, usability requirements and business rules are analysed with key business users.
- Requirements are modelled/documented, generally as User Stories but also using other forms of documentation where appropriate.
- Acceptance criteria are defined with the Product Owner and SMEs.
- Workflow is analysed and strategies for facilitating the business process are agreed.
- The scope of change is clearly defined, identifying and prioritising new requirements or change request as they are raised throughout project.
- Business users and the testing team are supported during user acceptance testing.
- Quality assurance and maintenance of key requirements documents & specifications is undertaken.
- Business and IT technical teams are supported during change/improvement programmes.
Key Stakeholder Relationships
Internal
- Project SRO
- Product Manager
- Policy teams
- Scheme Operations teams
- Business Assurance
- IT
- Procurement
- Finance
- Legal
- Communications
- Counter Fraud and other internal functions
External
- Co-sourcing software development partners
- Scheme participants and registered users
- Electricity suppliers
- GDS
- BEIS
- UR (Northern Ireland utility regulator)
- Scottish Government
Essential Criteria
- Experience of stakeholder management and engagement, with the ability to fully understand the businesses needs and convey these succinctly and accurately as user stories and ability to demonstrate expertise in various analysis techniques and methodologies. (LEAD)
- Extensive experience working in an agile, multidisciplinary collaborative team environment
- Proven experience in software development lifecycle.
- Experience of knowledge retention and transfer.
Desirable Criteria
- Experience or understanding of GDS guidelines & principles.
- Experience in User Research and User Centred design practices.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Working Together
- Managing a Quality Service
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Please refer to the Candidate Pack attached for full details.
Benefits
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Selection process details
When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), and upload a copy of your CV anonymising all details where necessary.
You will then be asked to answer 3 Technical Questions evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within these answers how you meet each of the essential and desirable skills and capabilities.
The Civil Service values honesty and integrity and expect all candidates to abide by these principles. Ofgem take any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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