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Business Analyst Main Purpose of role
Business Management is part of the O&T Business Support function that is a shared service with the following areas of responsibility;

1. Business Management (O&T and Security Exec reporting, workforce administration, Development Partner supplier governance, operational reporting, and ad-hoc support & change)
2. Supply Chain Management (owns operates and enhances Vocalinks Supply Management Framework to meet industry needs, responds to regulatory and customer reviews, owns Outsourcing & Suppler strategies, supplier reporting into VLL governance, and central repository in support of framework)
3. IT Asset Management (manages Vocalinks hardware and software assets & licences for VLL &VIL, maintains assets inventory, undertakes Physical Audits of Assets)
4. Audits & Certifications (internal & External Audits coordination, track and report on progress of audits, ISO 45001 Health & Safety, ISO 14001 Environmental Management, and technical Assurance reporting / governance)
5. 1st Line Risk & Control (Support and facilitate the Risk and Control owners to identify, manage and own their operational risks, provide comprehensive and timely risk insight, meet regulatory expectations, and align with industry / Mastercard practices)

This role is to support all activities within the Business Management team including;

• Workforce administration reporting
• Development partner (3rd party supplier) governance
• Business support for onboarding and commercial processing
• Operational reporting
• Adhoc support & change

Key accountabilities and duties
The Analyst role works across O&T Business Support areas of responsibility. Whilst there may be greater proximity to one or more of these areas of responsibility with associated direct line management, the role will have exposure and knowledge in all areas to ensure both breadth and coverage across the function.

Accordingly generic responsibilities:

• Consistently delivers high quality and timely data reports, insightful analysis and other outputs derived from complex data sources
• Creating and delivering outputs including logical recommendations based on analysis undertaken to facilitate discussion and positive outcomes
• Investigates, designs, and delivers solutions leveraging established functional tools and methodologies to
• Proactively use insight and experience to create solutions to meet challenges across O&T Business Support responsibilities with wider O&T impact
• Facilitates internal and external meetings the content of which has a fundamental basis in outputs produced
• Facilitates the overall effectiveness of the business support function
• Partners with the internal O&T and other functions as required to deliver outcomes to the mutual benefit of the organisation
• May manage small-sized project/initiatives as an individual contributor with advanced knowledge within discipline, leading a segment of several initiatives or a larger initiative

Knowledge and expertise (technical / role specific)
Essential

• Governance frameworks and processes
• Using data analysis and presentation tools (e.g., Excel and Powerpoint respectively)
• Demonstrated success identifying and reporting on areas for potential process improvement
• Inquisitive nature (ability and aptitude to self-investigate and learn)
• Positive / can do attitude

Desirable

• Understanding of Vocalink process and systems (e.g. sourcing. Recruitment, onboarding, organisational governance)
• Experience in the Payments Industry and some understanding of one or more payments systems e.g. BACS, LINK, FPS, ICS, IPS

Key competencies
The typical competencies we look for at Vocalink include:

• Organisation & Planning; Shows effective ownership and responsibility to achieve goals and deadlines, even when there is a high degree of change.
• Expertise & Job knowledge; Thorough knowledge of all aspects of the job. Uses job knowledge to effectively deal with current issues and plans for future developments in his/her field of work.
• Decision Making; Balances awareness of situation / environment with experience and knowledge to make a timely and effective decisions.
• Quality of Work; Excellent quality and reliability with economical use of time/resources. Able to meet deadlines, even when priorities change at short notice. Creates outputs suitable for the audience they are intended for. Results oriented.
• Attitude & Personal Motivation; Highly motivated and committed to the job and the Company. Positively influences others and consistently generates new ideas for improvement in own area of work and skillsets
• Customer Focus; Takes time to fully understand customer (internal and external) needs or requirements and follows through actions to the end result. Constantly checks others needs or requirements and puts themselves out to achieve customer needs.
• Communication; Able to confidently deliver clear and concise messages to variety of stakeholders.
• Vision & Business Understanding; Awareness of the current business needs, together with an awareness of future business needs
• Commercial Awareness; remains cognisant of the need to deliver a service within organisation financial boundaries, able to articulate benefit of change within this context.

Skills - Essential

• Excellent interpersonal skills including facilitation, negotiation, collaboration and influencing
• Strong stakeholder management skills
• Strong analysis, initiative, and problem-solving skills
• Teamwork and coaching
• High degree of self-organisation, prioritisation, workload management

Skills - Desirable

• Business process mapping experience and understands its importance to process excellence
• Experience in managing multiple stakeholders with multiple disciplines

Qualifications - Essential
Educated to degree level or equivalent

Qualifications - Desirable
Any relevant professional qualifications

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.