
Business Analyst London, England
Job description
Agile Working Options
An exciting opportunity to work in a fun dynamic team who are at the forefront of leading the way for customers & colleagues in transforming & digitising the Retail side of the Bank across mobile, branch, telephony, and internet banking. Our aim is to create dynamic environments using agile methodology, including scrum, ultimately providing outstanding customer experiences; and by driving innovative technology solutions that drive iterative change across research, buy and servicing needs to market at pace.
An exciting opportunity has arisen in the Business change team in the Loans Lab a Lead Business Analyst. Dynamic, adaptable and a great communicator, the Business Analyst role is responsible for shaping initiatives that solve customer problems to transform our account opening experience. Key to this are: identifying business needs, analyzing requirements, as well as support testing and implementation of agreed solutions.
- Support Lab Product Owner to understand business problems, critically evaluating of business ideas from a customer and a commercial point of view.
- Identify underlying business needs to be addressed and challenge existing practices
- Facilitate managing the product backlog working collaboratively with the Product Owners
- Active contribution in defining and updating the operating model and associated operating model and process documentation.
- Support Architectural teams to ensure requirements and proposed solutions are aligned with strategy and the Target Operating Model.
- Adopt a service design mentality, responsible for ensuring a balanced and cohesive outcome encompassing customer experience design, operation design and solution design.
- Responsible for closing debate on requirements scope to keep the delivery on track.
- Support Feature Team with testing preparation, automation and acceptance testing to ensure the solution meets the identified business need.
- Experience of coaching and mentoring junior members of the team.
- Solid grasp of business analysis, data analysis and business architecture.
- Ability to lead and drive the shaping of new initiatives forward in requirements led way.
- Ability to facilitate efficient and effective decision making ensuring all parties feel understood and satisfied
- Specific knowledge of waterfall methodologies; FastPath.
- Exposure to skills from multiple disciplines such as Operating Model, Process Design, Digital and Technology
- Modelling – develop, define & document ‘As Is’ & ‘To Be’ process models and data definitions