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As Business Analyst you'll work as part of the Business Analyst team and will work for the Business Analysis Manager. The Business Analyst will play a central role in aligning the needs of business units with the capabilities delivered by information technology and may serve as a "translator" between those groups and various suppliers and third-party providers.

Key Responsibilities

• Develop a detailed knowledge of the business processes and systems.
• Work with stakeholders to establish how best to implement strategy using the existing systems– or identifying required change.
• Engage with key business stakeholders in line with an agreed structure and stakeholder management strategy to maintain awareness of strategic, tactical and operational change that may impact upon Technology & provides a conduit for business information to flow into the Technology team.
• Support the definition, documentation and continuous improvement of Halfords standard Business Analysis methodology.
• Apply a standard methodology to undertaking structured Business Analysis engagements, agree objectives with their stakeholders and plan their engagements accordingly.
• Have the ability and experience to employ various tools and techniques to complete engagements; including, but not exclusively, focus interviews, surveys, statistical analysis, work study, process analysis and re-design, Lean/Six Sigma techniques, system analysis, data flow analysis.
• Produce Define documentation as part of the new Ideas to Decision process
• Produce Halfords standard reports to fully document findings and recommendations and will be responsible for ensuring documented sign off of requirements and business processes by appropriate stakeholders.
• Produce and assist their stakeholders in the production of any required documentation; including, but not exclusively, Requirements Documents, Project Briefs, Investment Committee documentation and business cases, lessons learned reviews and Management Reports.

Key Skills/Experience

• Ability to engage with management level stakeholders and work collaboratively
• Basic business analysis skills and developing knowledge of analysis tools and techniques including Waterfall and Agile
• Understanding of the business and its drivers
• Developing Technology knowledge & technical awareness
• Understanding of integrated multi-channel retail
• Good communication and presentation skills
• Developing ability to illustrate complex concepts in an easy to understand way
• Developing consultancy skill set
• Awareness of Technology frameworks including PRINCE 2 and ITIL v3
• Awareness of operational risk management
• Developing financial acumen and commercial awareness with the ability to understand financial and accounting implications of decisions
• Problem solving and trouble shooting
• Decision making – the ability to make decisions individually and as part of a team
• Developing negotiating and influencing skills

Flexible work from home options available but some travel to our support centre in Redditch Worcestershire will be required at times.