business analyst Farnborough, Hampshire, South East England, England
Job description
Business/UX Analyst - Farnborough
WHO ARE WE?
Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud–based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.
Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham.
WHAT WILL YOU DO?
The Business Analyst is responsible for the delivery of high-quality specification and user stories for the enhancements, amendments and changes to the Insight Legal Practice Management Software. This award-winning software is used daily by thousands of lawyers.
The specifications will include the user experience interface wireframes/prototypes, business analysis, systems analysis and technical specification. The role will also be responsible for investigating and documenting reported bugs to ensure that the development team have a clear understanding of the issues.
The successful candidate will need to learn the existing software and customer requirements. The candidate will need to be able to question current assumptions and not be afraid to ask questions. The role will be critical to ensuring enhancements to the product match the customer requirements and delivery value.
Working closely with the Development Manager, this is a fantastic opportunity for a candidate to be involved in multiple areas of the business and grow in a central role in a high performing development team.
You will have a wide and varied role, but your main responsibilities will include;
- Creating detailed specifications and user stories, including prototypes and interactive wireframes, for enhancements and additions to the product, that are clear and able to be understood by a variety of technical and non-technical stakeholders
- Working with the support team to understand user issues and requirements
- Working with the technical team to develop technical specifications
- In conjunction with the support team, investigating and documenting reported bugs to clearly specify the issue for the technical team
- Attending client meetings to understand requirements and or concerns
WHAT DO YOU NEED TO BE CONSIDERED?
- Have an analytical mindset, able to approach problems logically and work through a solution with consideration for the clients' needs and requirements.
- Recent experience in a BA or UX role
- Experience with prototyping or wireframing tools such as Adobe XD, Figma or Balsamic
- Have a broad understanding of technical systems, able to pick up a new domain or a new technology quickly, using your imagination to turn your learning into something that a client or stakeholder can use.
- Be a collaborator, able to value different perspectives and encourage dialogue in discussions and be able to dispute choices or results if they don’t meet requirements or expectation.
- Have a good feel of usability
- Show great attention to detail
- Be able to communicate comfortably with technical and non-technical teams and clients, able to put forward your ideas and influence stakeholders to take them on board.
- Able to lead and direct difficult conversations and come to resolution
- Technical or development skills/experience highly advantageous
- Able to work fulltime on-site from our Farnborough office
WHY WORK FOR US?
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
WHAT NEXT?
Hit apply and your application will be reviewed by our talent acquisition team who will contact you directly.
Please note that this position is subject to security checks.
Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Farnborough: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
