Business Analyst Royal Tunbridge Wells, England
Job description
Crimson Tide mpro Limited has an exciting opportunity available for a Business Analyst to join our team based in Tunbridge Wells. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of £35,000-£45,000 per annum plus benefits, depending on experience.
This role is hybrid, with three days based in the office.
Job Type: Full-time, Permanent
Benefits: Generous holiday allowance, medical insurance, enhanced optical and dental care, pension scheme, Perkbox and other in office treats.
Salary: £35,000-£45,000 per annum
What will you be doing as our Business Analyst?
As a Business Analyst, you will work alongside the Implementation and Customer success team, gathering requirements for new and existing customers, scoping software, report and dashboard requirements
Your responsibilities as our Business Analyst will include:
- Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
- Support and align efforts to meet customer and business needs
- Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.
- Identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.
- Present and explain our SaaS product portfolio to our clients.
- Develop new structures, documentation and processes to drive efficiency.
- Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities.
- Provide project-level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
- Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes.
- Serve as a liaison between Development and Implementation to assist or gather business requirements needed for system modifications, enhancement and implementations
- Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
- Demonstrable ability to hold functional level technical discussions with internal and external stakeholders (e.g. Functional integration points, workflows)
- Demonstrable experience in planning, milestone setting and progress tracking.
What makes you our ideal Business Analyst?
- Must have experience working on large-scale projects as well as handling day-to-day operational requests from the business
- Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship-building skills & communication skills
- Understanding of Indices, fundamentals and analytical data, returns level data etc.
- Practical experience in software product consulting and technical support for software applications.
- Experience using Jira, Confluence or similar tools for software development, support tickets and documentation
- Good communication
- Technical Understanding
- Problem Solving
- Leadership skills
- Focus on teamwork
- Strong Client Management
- Experience of business operations
- Able to multitask
Who We Are
Crimson Tide plc is an AIM listed company providing a highly configurable field service management software platform for business on a subscription basis, that enable substantial productivity gains to be achieved by users.
The Company’s values apply to all employees and can be summarised under the following headings:
Partnership - We value customers and suppliers who treat us as equals. We will give our very best efforts to these organisations
Dynamism - We embrace technology and change. We seek to always grow our knowledge for the benefit of ourselves and our partners
Teamwork - we seek a happy, motivated team who enjoy being part of the Crimson Tide family - a team that serves our customers with integrity and skill, always.
Crimson Tide is an equal opportunities employer, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
