Job details

Job reference

REQ001239

Date posted

31/01/2023

Application closing date

14/02/2023

Location

Newcastle upon Tyne

Salary

Up to £45,000

Package

Blank

Contractual hours

37.5

Basis

Full time

Job category/type

IT & Technology

Business Analyst

Full Time – 37.5 hours

Up to £45,000

Head Office – Newcastle upon Tyne (Hybrid)

About the role

We have an exciting opportunity to join us as a Business Analyst. The Business Analyst (BA) team works within the Project Management Office (PMO) which is part of the wider Information Management & Technology department. The remit of the PMO team is to provide ring-fenced, multi-disciplinary resources with the right skills to identify, fully scope & deliver transformation & wide-reaching change into the business.

Connect has always been at the forefront of transforming MSK service pathways, technology development and operational innovation, helping to deliver change and innovation that allows the business to provide even better support to patients whilst improving efficiency across the organisation.

We have a number of innovations and change initiatives currently identified including clinical, technology, efficiency and quality improvements and these roles represent a unique opportunity to lead the scoping and shaping of such initiatives.

Some examples of projects you’ll be involved in include:

Enabling greater digital self-service for patients, for diagnosis and advice
Improving the clinical pathways and reducing variation
Making pathways more efficient, embedding technology to improve the patient experience and outcomes
Implementing exciting new technology

We are looking for someone who is resilient, tenacious, curious, enjoy working in a fast-paced environment and are looking for an opportunity to be part of shaping something truly innovative.

Key skills / attributes:

Essential

Key business analysis skills, including stakeholder management, requirements engineering and problem solving
Quality focused with an eye for detail
Ability to deliver at pace while managing changing business priorities
Confident in offering challenge and new ideas
Using Agile tools - experience with Scrum and or Kanban
Relevant experience of delivering products that meet users’ needs
Strong experience of analysing and modelling business processes
Experience of specifying and shaping new digital features
Experience of working closely with Third Party technology providers (SaaS suppliers and contractors)
Ability to understand and document the needs of the internal or external customer
Appreciation of user experience and design and in proposing solutions
Exceptional time management and organisational skills – self-starter
An innovative approach to problem solving
Comfortable dealing with large quantities of complex data to support decision making
Ability to identify value add activities
Experience using tools such as Microsoft Visio, Azure DevOps.

Desirable

Experience of working in a related role in a healthcare environment
Adept at using quantitative and qualitative analysis techniques
Experience of delivering continuous improvement activities using Lean tools

About Connect

Connect Health is the largest, independent provider of integrated community MSK (musculoskeletal) and physiotherapy services in the UK (including orthopaedics, pain, rheumatology, and occupational health) serving over 350k NHS patients per year across 20+ CCGs and 100+ businesses.

We provide bespoke occupational services to companies and organisations, large and small. We’re also a trusted and longstanding provider of numerous integrated community service contracts across the country for the NHS.

We’ve been treating patients with MSK disorders to keep them moving and improve their quality of life for 30 years, which means that our systems and approaches are designed to facilitate great care for patients with MSK conditions. We have one vision, and that is to help people improve their quality of life. It’s why we exist and it’s what we care passionately about. Our services are wholly designed to focus on the patient experience and what really makes a difference to them. Being seen in the right place, at the right time, by the right clinician. It’s exactly what a patient wants, and it’s helped countless people improve their quality of life.

Benefits of working for Connect