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We power brand engagement through outstanding communications, conversations and outcomes which make lives better.

Headquartered in the UK, but with offices in 25 countries worldwide, we are committed to providing innovative, sustainable and trusted solutions to our clients.

Our people make us who we are. And there are over 1300 of them adding value for our customers every day, worldwide.

As a Communisis employee in the UK, you’ll receive the following:

CORE BENEFITS

• 26 days holiday plus statutory bank holidays
• Invitation to join the Communisis Flexible Retirement Saver, our award-winning Master trust pension scheme, for which we offer enhanced company contributions
• Health Cash Plan
• Use of our Employee Assistance Programme
• Access to #SELECT, our benefits platform where you can opt in and choose to take advantage of wide range of opportunities linked to salary sacrifice, all designed to help you support your work/life balance. (more to follow on that)
• Flexible & Hybrid working solutions and policies which are built to support our purpose led organisation

We are currently recruiting for an experienced Business Analyst to join our established team at Communisis. Although predominantly working remotely, we would prefer applicants to be located near enough to travel to our sites in Leeds/Liverpool within a couple of hours.

The main responsibility of the role is liaising with business stakeholders and clients to identify and define business problems, needs and functions.

This is an exciting time to join us, we are going through some changes so there are some new projects on the horizon and the work is varied, challenging and interesting. Our company has sites across multiple countries so you will work with diverse team's.

If successful, you would be acting in the capacity of a product expert during client demonstrations and answering feature specific questions / limitations of the product.

• Facilitate the elicitation and analysis of requirements
• Collaborating and communicating with stakeholders and managing their expectations and needs
• Ensure the requirements are complete, unambiguous and map them to real-time business needs of an organization
• Work with other functions to ensure that the non-functional requirements on products are up to date
• Responsible for process flows and business specifications documents.

• Requirements Gathering – Ability to assess and define business change impacts. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Ability to gather information from a number of different sources in different business areas and organise into a structured format to replay back to business stakeholders
• Stakeholder Management – Guiding stakeholders in ensuring that the relevant information is extracted with ease. Drive and challenge business units on their assumptions of how they will successfully execute their plans. Be the liaison between the business units, product teams and other stakeholders.
• Documentation – Develop detailed business requirements documentation for project and product related documentation, to support client onboarding and other project delivery activities. Support stakeholders in compilation of Business Case
• Communication – Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed: Business Requirements Document, Use Cases, GUI, Screen and Interface designs.
• Manage organisational risks - A key responsibility is to ensure any actions, risks, mitigations identified during requirements gathering is flagged with the respective project or product stakeholders to ensure it is addressed or escalated appropriately.

WHAT YOU'LL BRING

• Previous experience and knowledge of Business Analysis methodologies - from both IT and business perspectives
• Understanding of Agile project and product development methodologies
• Good experience of ITIL processes.
• Good experience of setting up and working with defined methodologies and BA tools
• Capable of managing a disparate stakeholder group within a matrix management structure
• Strong understanding of regulatory and reporting requirements
• Experience in forecasting, budgeting and financial analysis combined with understanding of key performance indicators.

• Experience of working with a 3rd party in a service delivery organisation.
• Previous experience and knowledge of Business Analysis methodologies - from both IT and business perspectives

• Understanding of Agile project and product development methodologies
• Good experience of ITIL processes.
• Good experience of setting up and working with defined methodologies and BA tools
• Capable of managing a disparate stakeholder group within a matrix management structure
• Strong understanding of regulatory and reporting requirements
• Experience in forecasting, budgeting and financial analysis combined with understanding of key performance indicators.
• Experience of working with a 3rd party in a service delivery organisation.

Communisis is committed to creating a great place to work for everyone, celebrating the things that make everyone unique and delivering an inclusive and diverse business that is reflective of our communities. We recognise and value the benefits to the business and colleagues that is gained by embracing inclusion, equality, and diversity – we encourage people to be themselves at work and want to create a true sense of belonging.

We will ensure that our colleagues are working in safe environments and continually seek ways to reduce the chance and incidence of harm, and this includes both the physical and mental wellbeing of all.