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Job description

We are seeking an experience and dynamic senior business and information analyst to lead the requirements analysis and solution design of change projects being delivered through the Cardiff and Vale of Glamorgan Digital Care Region (DCR). The DCR is an initiative operating across Cardiff and Vale NHS, Cardiff Council and Vale of Glamorgan Council to enable electronic care record to flow between our many silos (systems) of digital record. Your role will be to take the project brief, and, working alongside the Programme Manager, work with the care teams involved to understand the practical operational challenges being faced, and extract the systems and data requirements necessary to co-design record interfacing solutions and APIs with the programmes technical team.

This post is fixed term for 12 months to meet the needs of the service.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

• Communicating complex technical issues and risks to non-technical people, requiring the ability to translate technical impacts into a language understood by business areas and to ensure that the communication has been successful.
• Sensitive negotiations around change in scope and handling the contentious priorities of balancing changing customer needs with the need to deliver to time and budget.
• Liaise with clients/users to clarify details of requirements. Design, create and test moderately complex information deliverables with specified content and layout.
• Perform basic consulting activities (information gathering, analysis, problem resolution and presentation) in accordance with assignment objectives.
• Provide expertise and support to professional and project colleagues on use of Business Analysis methods and tools.
• Resolve customer needs to the application of analytical techniques; applying these techniques to identify required information characteristics.
• Communicates highly complex issues and sensitive information to a variety of internal and external stakeholders at all levels including; NHS Local Health Boards, Suppliers, DHCW, NHS Wales and the Welsh Government. Information may have national and political implications for internal and external stakeholders. Collating and communicating relevant information.

This role is within the Digital Health & Intelligence directorate, providing business analysis services to projects, programmes and services on an assignment basis. A Business Analyst will typically work on a number of assignments simultaneously; assignments will vary in scale and complexity resulting in assignments that vary from a small number of weeks to a number of months in duration.

The focus of the Business Analysis function is to clearly elicit, define and document stakeholder requirements. However, this is a 'full-lifecycle' role with possible involvement from business case development to operational review, via requirements, design, development, test and implementation.

• Analyse and evaluate business processes; identifying alternative solutions including assessment of process feasibility and articulation of process requirements.
• Analyse stakeholder objectives, investigate business requirements and identify potential benefits and options available for consideration.
• Handle complex analysis activities in often contentious situations to ensure common understanding of difficult and sometimes unpalatable ideas.
• Model current and desired scenarios as directed using appropriate modelling techniques, gaining agreement from subject matter experts and ensure stakeholder issues with resultant models are resolved.
• Work across a number of Analysis disciplines where incoming data is complex/heterogeneous and which requires prompt, efficient and consistent consideration and response.
• Review multiple streams of often conflicting data, identifying the anomalies to extract the valued data. The data may come from suppliers or internally and therefore the ability to understand the relevance and criticality of the data is essential.
• Produce accurate and timely reporting on the performance of areas under analysis for suppliers or end users.
• Create timely impact assessments relating to requests or proposed changes, by analysing current and proposed processes and capability to assess action required.
• Rapidly identify risks or issues relating to or uncovered by analysis activities. Ensure these are accurately and formally raised with line/project/service management