Business Analyst Sunbury, England
Job description
Job Title: Business Analyst
Job Location: Sunbury-On-Thames (Hybrid)
Contract Length: 12 Months (Initially)
Industry: Oil and Energy, Tech, HR
Level: Junior/Mid
Engagement via an umbrella company only
Role Overview:
People & Culture Services + Solutions is an internal global shared services organisation, responsible for delivering centralised & standardised People & Culture services for bp from several geographical delivery centres.
The role is a part of the People Care Solutions Team. The team takes part in the development and execution of solutions design and deployment for HR that support the business strategies. The team owns the customer facing service enabling technologies (Telephony – Amazon Connect, Chatbot and Live chat) as well as the case management tool, Salesforce.
The Business Analyst will work on P&C projects to support the requirement gathering, use case, user journey creation, design documentation, play backs etc.
What you will do:
Provide innovative solutions to current & future business challenges. Benchmark bp People & Culture systems owned by the team & processes against other users and make recommendations.
Ensure that platform configuration is tested through the mandated test cycles and processes and thereby ensuring no production defects
Support the system patch activity & the ongoing release management process
Support change management activity. Work closely with the change management & service delivery teams
Develop & present appropriate recommendations to stakeholders, run show & tell sessions with the relevant service enabling tools
Identify areas for process and system improvement – ensure that technology is embraced & cost-effective services are developed.
Apply agile practices & principles to continuously improve the delivery of the right customer outcomes
Work with the Global Solution & Experience owners, solution leads to ensure that the value that bp receives from its People and Culture platforms is maximised
Analyse Business Requirements while engaging the business teams
Act as the central control point for business analysis activities including working with stakeholders, third parties, and technical teams, as appropriate
Proven ability to integrate with cross functional teams
What you will have:
Experience in a similar role working for a large-scale and complex organisation such as bp
Excellent critical thinking, reasoning and analytical skills, possess an inquiring, problem solving mind-set with attention to detail and accuracy
Significant knowledge of analyst frameworks, business processes and business requirements methodologies
Experience of working with Human Resources applications
Functional experience of enterprise solution would be desirable and if needed training will be provided
Previous experience of working in the oil and gas industry
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
