Business Analyst Remote
Job description
About us
More than ever before, borrowers need a lender that will react and respond when they are faced with financial complexity. Vida is the mortgage lending specialist with a clear focus on helping more customers in their home ownership journey, unravelling complex situations, and making the process clear and simple.
Working exclusively with expert intermediary partners, Vida combines cutting-edge technology with skilled and caring people to deliver an efficient and differentiated customer experience. With over 11,000 customers we have lent over £2.1bn since our launch in 2015, but we want to do more. By continuing to invest in technology, people, and process to ensure we deliver a market leading proposition that helps more people with a wider range of home buying needs.
We are flexible and efficient; we cut through complexity and never accept second best.
At Vida, we always keep our promises, what you see is what you get, and it will never change. Put simply, Vida helps those who are typically ignored by high street banks to get life moving.
With three offices in Egham, London, and Skipton, we bring teams together regularly to collaborate but empower our colleagues to have more choice around when and where they work on the days they are not in the office, with colleagues working remotely in various locations across the UK.
Our Values
Our values lie at the heart of everything we do and provide a frame of reference for the behaviour we expect to see in our people every day. Refreshed in 2020, we look for these qualities when hiring new talent into the organisation, and they underpin our approach to personal development and performance management for all our people. We are:
Visionary - We innovate and break old habits, thinking big and pushing boundaries together as one team.
Inclusive - We value each other’s differences and work to see people for who they really are.
Dynamic - We are flexible and fast, cutting through complexity and never accepting second best.
Authentic - We are honest and genuine, what you see is what you get.
Role main purpose
The Business Analyst will be exposed to projects that cover the end to end of the mortgage journey and into new areas and projects as the business grows.
Reporting into our Head of Business Analysis, the Business Analyst’s main role will be to understand, analyse and document the user journeys and business requirements across the portfolio of change at Vida.
The Business Analyst will work closely with stakeholders from across the business as such the individual will need to be a self-starter with excellent communication skills, have a keen attention to detail, good time management and flexibility to support on a vast array of activities and initiatives.
In addition, the role holder will utilise modern technology and data to optimise user experiences – while working innovatively and collaboratively across both the Change team and wider business.
Key Responsibilities
- Work with stakeholders from across the business to capture and clearly define business requirements in the form of user stories, detailed requirements, wireframes, process maps etc.
- Define, design, and assess As-Is and To-Be processes.
- Analyse and identify ways to streamline and improve the customer journey and internal processes.
- Facilitate design reviews and walk-throughs to communicate and validate proposed solutions.
- Document changes to operational processes in the forms of Standard Operating Procedures and user guides.
- Support Project Managers in creating engaging communications ensuring the business is informed and involved in the project throughout.
- Support with planning and delivering of training to the business for newly implemented solutions.
- Document and manage updates to key business documents.
- Build strong relationships with all stakeholders and gain system knowledge to become a Change SME.
- Support in the design, planning and coordination of testing as required.
Requirements:
- Strong verbal and written communication skills with confidence to present clearly and concisely to stakeholders at all levels.
- Able to express complex ideas to diverse and sometimes non-technical audiences at all levels of an organisation.
- Adaptable to different Project Management methodologies (Agile, Waterfall,)
- Ability to meet deadlines while still maintaining a high-quality level of work
- One team mindset and a positive can-do attitude.
- Good conflict management and negotiating skills.
- Good working knowledge of Microsoft 365 (PowerPoint, Excel, Visio)
- Background in financial services ideally a strong understanding of the mortgage lending industry.
- Relevant Business Analysis experience / qualifications desirable i.e., Bachelor’s Degree / BCS Diploma in Business Analysis.
Our Culture
As an equal opportunities employer, Belmont Green and Vida are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. We believe diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.
Benefits
Belmont Green and Vida offers comprehensive benefits package to support our employees’ professional and personal needs, these are:
Agile Working
- Annual Leave - 28 days annual leave rising to 30 days (1 extra day per full year worked)
- Buy Annual Leave
- Birthday - We provide staff their birthday off to celebrate in style
- Vitality - Private Medical (Single cover) with Vitality as a ‘Benefit in Kind’ including discounts and health incentives
- Health MOT - Annual health checks with Vitality representative
- Free eye tests
- Free flu jabs
- Pension - up to 10% employer contribution after probation.
- Season Ticket Loan - We understand that some staff will need to rely on public transport in order to attend their work location. This benefit is intended to help staff cover the costs of a season ticket.
- Life Assurance - Offering 4 x basic salary
- Group Income Protection Insurance
- Annual Bonus - (company and personal performance related)
- Volunteering opportunities
- Car Parking - Free parking at Egham and Skipton offices.
- Education and Further Learning - We are keen believers in continuous professional development (CPD) and are committed to the development of all employees for the mutual benefit of the individual and furthering the business ability and needs. We encourage both professional qualifications and courses that are directly relevant to your current position and/or career path.
- Employee Referral Incentive Scheme
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Enhanced paternity leave
- Flexitime
- Free flu jabs
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Application question(s):
- Do you have experience within mortgage/lending?
Experience:
- Business analysis: 2 years (required)
Work Location: Remote
