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Job description

We are looking for a Business Analyst to join our Digital Directorate here at Bedfordshire Hospitals NHS Foundation Trusts. This role will be crucial in the deployment of the trusts EPR solution.

• Using various techniques to provide both functional and non-functional requirements by the use of e.g. observation/shadowing, interviews, workshops, document analysis etc.
• Documenting user requirements in a manner that both the business and technical stakeholders will be able to understand.
• AS-IS > TO-BE process mapping, analysing and reviewing business processes from end to end in order to identify improvement opportunities.
• Documenting business process using industry standard methodology e.g. process flow, user journey etc.
• Using the RACI approach to manage stakeholder expectations.
• Conducting Gap Analysis.
• Knowledge and understanding of Target Operating Models.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

Responsible for initial evaluation of opportunities to ensure the benefits case is viable. Upon approval, document and manage user requirements according to the stated outcomes of the project.

Understand how existing systems support current business processes and redesign them accordingly.

Build effective relationships with both business sponsors, stakeholders and IT suppliers in order to both support and challenge ‘wants and needs’ and negotiate on fundamental issues of design.

Contribute to the development of improved IT project disciplines through working with IM&T colleagues, third party providers and key stakeholders. Specifically design improved analysis and requirements management processes.

Analysis and design

Undertake business analysis on both evaluation activity and formalised project work. Where approval is given to proceed; provide business analysis support throughout the lifecycle covering requirements analysis, functional design, user testing and supporting business change.

Specifically gather user requirements through initiation of 1-2-1 stakeholder sessions or facilitated workshops. Support the project by modelling functional and data requirements using structured analysis techniques. Produce documentation that aids business comprehension and sign off whilst providing sufficient level of detail to engage with internal technical teams and third party IT suppliers.

Provide key inputs to the Transformation Manager, Project Manager and third party suppliers in advising on technical feasibility and costs validated against the business case to ensure viability. Contribute on an on-going basis to queries and points of clarification as the project progresses.

Support the user acceptance testing (UAT) by assisting in the development of scenarios, test runs and test scripts. Help to determine expected results and verify actual results.

Provide guidance to the impacted areas of the business in how to best manage the transition and on-going operation of new systems and processes.

Provide support and guidance in ensuring a smooth transition internally from the Business Solutions function to IT Services for on-going management of the operation.

When required, undertake third party software package evaluation using formal evaluation techniques.

Facilitate and coordinate the analysis and testing requirement as part of the Programme.

Relationships, Management and Communication

Develop a network of relationships with key people and user groups across the Trust. In doing so, build increased knowledge of the Trust operations and how technology interacts.

Specifically work with designated stakeholders to analyse, research and document requirements.

Present potentially highly complex or sensitive information in an understandable format to a broad group of individuals and stakeholders.

Through facilitation, formulate and agree with stakeholders a definitive statement of requirements, using own knowledge, skills and expertise to positively influence others in reaching agreement as appropriate.

Maintain effective communications with stakeholders throughout the project in assessing agreed changes to scope and impacts to working practises.

Provide reports and presentations to senior stakeholder project boards as required.

Act as an effective translator between the user community and technical community including third party IT suppliers and in doing so build credibility, rapport and respect in the eyes of these communities.

Communicate complex technical issues to non-technical staff at all levels in a manner that enables understanding.

Planning and Organisation

For small projects undertake detailed planning, as appropriate - covering all test phases from analysis to post Go-Live support. Ensure sponsors and stakeholders are engaged fully in the delivery of the stated outcomes.

Provide detailed timeline and work estimates of the analysis and testing phases in order for the Project Manager to assess overall delivery timescales.

Benefits and Financial Management

As part of documenting requirements, clearly align these to financial and non-financial benefits. At all times maintain a focus on the stated aims of the business case and challenge stakeholders if requirements are viewed as divergent.

Maintain an awareness of the strategic aims of the Trust through a detailed understanding of the operations in conjunction with technology capabilities, identify new opportunities that further advance the strategy.

Adhere to all Trust financial policies including the proper creation and approval of relevant supplier purchase orders and invoices.